Customer Service It Support
Resume:
Rachel Brock
Remote at home work only
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Answering calls for over 50 Companies on the floor.
Handling incoming and outgoing mails.
Maintaining the phone and office equipment.
Providing IT support.
Booking and preparing the conference rooms.
Order catering for the meetings.
Maintaining cleanliness on the floor at all the times. Maintaining the expense reports, some dictation, and preparing the invoices for the clients.
Binding the documents and any other clerical needs. Billing:
Resolving discrepancies on the customers invoices. Submitting tickets into the Billing department for changes or corrections on the clients' Invoices.
Programming:
Setting up voicemails.
Programming the phones.
Maintaining the equipment.
Setting up Static IP addresses.
Downloading print drivers on the client's computers.
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Dealt with the customers directly, either by telephone or email. Responded promptly to the customer inquiries.
Handled and resolved the customer complaints.
Set up new customer accounts.
Processed orders, forms, quotations, and requests. Organized the workflow to meet the customer time frames. Directed the requests, and unresolved issues to the designated resource. Kept records of the customer interactions and transactions. Recorded details of the inquiries, comments, and complaints and the actions taken.
Maintained and managed customer records by updating the account information.
Communicated and coordinated with the internal departments and the customers.
Followed up on the customer interactions.
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Researched and customized service proposals for the clients. WORK EXPERIENCE
2000 2004 Telemarketing
Telecom.
1996 2015 Customer Service Representative
Tremont service station.
1996 2015 ng Executive
Tremont service station.
*********@*****.***
Cumberland, Kentucky
because you solve a customer’s
issue doesn’t mean they’ll stick
around, but how you solve an issue
is just as important as providing a
solution. The key is to take
responsibility for the customer’s
care. Your customer service reps
are on the front lines of
satisfaction, but how many of your
reps are actually the cause of the
issue at hand? Very few. They can
take responsibility for how the
solution occurs, however, and 29%
of customers say the ability to
handle requests without transfers
or escalations is one of the most
important skills for a
representative. This is a big deal, as
70% of customers who have left
companies say they would have
stayed if their issue had been
resolved in
Team player
Ability to Use Positive Language
Adaptability
10+
SKILLS
Taking Responsibility
Willingness to improve
Types 50 WPM
People-oriented
Exceptional Time Management
Identified and qualified customer needs, developed sales strategies, and negotiated and closed profitable projects with an 85% success rate. Coordinated with the marketing groups to facilitate the functions. Provided status reports to the Management.
Made quotations and other documents required by the Salesperson. Coordinated and followed up on the client's inquiries. Performed administrative and clerical works.
James A Cawood High School.
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Business
EDUCATION
1992-1996.
2005 2007 Master of Business Administration
Southeast community college.
A hardworking, dedicated and
focused professional with years of
experience in the Service industry
as a Customer Service
Representative. Have a sufficient
background as a Sales Coordinator,
customer service and other related
jobs. Knowledge of office practices
and procedures, business
correspondence, travel
arrangements, Microsoft Office
applications, and telephone
etiquettes. Have an excellent ability
to work in a fastpaced
environment under minimal
supervision. Have a strong ability
to multitask and to work with a
variety of people.
SUMMARY
Communication.
Active listening.
Empathy.
Warmth.
Problem-solving.
Dedication.
Time management.
Stress management.
Contact this candidate