Customer Service Agent

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TUNDE GEORGE OGUNTOYE

**, ***** ******, ****** ******, Lagos.

070*-***-****, 070*-***-**** **************@*****.*** Objective

To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.

Education

Federal University of Technology Minna, Niger State Bachelor of Technnology in Urban and Regional Planning Second Class (Lower Division)

The Federal Polyttechnic Ilaro, Ogun State.

National Diploma In Urban and Regional Planning

Lower Credit

Igboora High Schholol, Igboora, Oyo State.

Senior School Certificate Examination (SSCE)

Certificate

National Youth Service Corp 2019

Experience

Faspro Nigeria Limited, Oshodi, Lagos State

Customer Care Rep. / Logistics Officer

Manage large amounts of incoming phone calls.

Generate sales leads.

Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

Oversee customer based queues and plan and allocate tasks to meet configuration requirements.

Responsible for tracking, receiving, and stocking all items ordered. Ensure materials are appropriately stored.

Program the final inventory of materials prior to shipment. 2018 - 2019

2012 - 2013

Sacred Heart Seccondary School, Mokola, Ibadan, Oyo State. Teacher (NYSC)

Taught in the classroom;

Designed teaching materials to sustain students’ interest in the subject; Prepared weekly lesson plans on time;

Interacted with students, parents and faculty;

Designed appropriate teaching plans and schedules; Implemented initiatives and teaching methodologies; Inculcated discipline in students;

Monitored students’ progress in the subject;

Monitored overall academic development.

Guaranty Trust Bank, LASU, Lagos State.

Customer Service Officer (Industrial Training)

Listened to customers’ complaints and working to resolve their issues; Communicated with customers about their experience with our services; Kept records of customer interactions, transaction, comments and complaints; Processed orders, forms, applications and requests. Skills

Possess basic PC knowledge, such as MS Word, Excel, PowerPoint and other computer functions. Possess Customer orientation and ability to adapt/respond to different types of characters. Strong phone contact handling skills and active listening Possess exceptional observation and quick thinking skills. Possess ability to work within a team as well as independently. Possess high level of accountability, efficiency, and accuracy. Ability to negotiate.

Ability to organize a work schedule.

Ability to solve disputes between workers.

Familiarity with CRM systems and practices.

Hobbies

Traveling, reading, researching and rendering voluntary services. Reference

Available upon request - ""

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