Patient Care Medical Assistant

AISSATOU DIALLO

Cell : 571-***-**** Email : ******************@*****.*** Greenbelt, MD

KNOWLEDGE & PROFICIENCIES

Highly adaptable and resourceful—rapidly learns new procedures and processes, quickly adjusts to changes in schedule, environment, and organizational objectives.

Exceptional multi-tasking abilities and observant problem-solver with meticulous attention to detail.

Demonstrates professionalism, tenacity, thoroughness, and dedication, with a solid work ethic. Insightfully responds to tough situations and finds innovative solutions for complex problems.

Self-motivated and goal-oriented, thriving in both independent operations and team dynamics. Effective interpersonal and communication skills; verbal, written, and presentation.

EDUCATION AND CERTIFICATIONS

First Aid, CPR, and AED Certificate May 2024

Emergency Responders Certificate

Homeland Security and Emergency Management Agency, Washington DC June 2017

Relevant coursework: Action-oriented, adept at creating emergency plans, working on contingency planning, and developing drills to help make emergency administration easier. Specializes in schools, communities, districts, and creating plans for government agencies.

Nursing Assistant Certificate

Great Falls Assistant Living, VA November 2009

PROFESSIONAL EXPERIENCE

Healthcare Assistant

Group Home, Lovettsville, VA October 2011 – August 2023

Provided routine care, monitored patient health, supported doctors, and instructed patients on medication and lifestyle changes.

Conducted patient interviews, measured vital signs, reviewed and documented medication records, and administered treatments.

Managed patient records, ensuring accuracy, and coordinated with healthcare providers on patient care plans.

Administrative Assistant (Volunteer)

Life Matter, Leesburg, VA December 2014 - May 2015

Managed phone calls and assisted HR with worker compensation updates and followed up on claims.

Implemented new filing and organizational practices, reducing annual labor costs.

Purchased and maintained office supplies within budget, greeted visitors, and coordinated special appointments.

Customer Service Representative

AirServ, Dulles International Airport, VA September 2010 - February 2014

Delivered exceptional customer service by addressing passenger questions and concerns.

Verified passenger tickets, checked carry-on bags, and ensured adherence to regulations.

Prevented boarding of passengers without boarding passes, monitored for suspicious activities, and reported unusual events to superiors.

Certified Nursing Assistant

Great Falls Assistant Living, Falls Church, VA June 2009 - January 2011

Assisted patients with daily activities, including feeding, bathing, dressing, and making beds.

Took vital signs and completed wellness charts and records, provided weekly progress and health status reports when necessary.

Skills

Patient Care and Communication

Vital Signs Measurement

Medication Administration

Medical Record Management

Clinical Procedures

Administrative Support

Skilled in handling difficult situations and providing innovative solutions

Bilingual in both English and French

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