Customer Service Patient Care

Raina Datt

650-***-**** **********@*****.*** San Jose, CA 95110

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Working effectively unsupervised and quickly mastering new skills.

SKILLS

●Relationship Building

●Active Listening

●Critical Thinking

●Customer Service

●Problem Resolution

●Venipuncture

●Patient Communication

EXPERIENCE

Phlebotomy Internship, Lumos, May 2024

Maintained excellent patient care throughout my internship. Minimized patient discomfort by using butterfly and straight needles effectively. Worked effectively and sanitary without any mistakes. Ensured the maintenance of equipment was up to date. Learned techniques such as applying warm compress to hard to find veins and successfully drew blood on patients.

Professional Hairstylist, Drybar, February 2021-Current Los Gatos, CA

Greeted visitors and provided them with assistance.

Scheduled appointments for clients, customers, and other visitors.

Assisted in maintaining office supplies inventory by checking stock to determine inventory level.

Resolved customer complaints in a timely manner through effective communication techniques.

Maintained cleanliness of salon equipment, tools and work areas.

Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.

Customer Representative, AT&T, November 2019-May 2020 Maintain customer accounts and record account information. Make product recommendations or services to customers based on their needs and preferences. Follow communication guidelines, policies, and procedures. Upgrade and cancel customer accounts by customer request. Handled customer complaints and provided alternatives/solutions to ensure resolution of complaints Ensure customers are satisfied with their purchases and services.

Sales Associate, Marshalls Department Store, October 2019-February 2020

Assisted customers with product selection, sizing and styling.

Restocked shelves as needed to ensure sufficient inventory levels.

Organized stockroom shelves according to size, color or style.

Attended weekly team meetings to review performance goals and objectives.

Built and maintained relationships with peers and upper management to drive team success. Used technology resources to assist customers in locating and selecting items.

Cafe Worker, Cafe Grillades, July 2018-July 2019 San Bruno, CA

Cleaned tables in the dining area before and after customer seating.

Received payment from customers, processed credit card transactions, and issued change or receipts.

Adhered to health and safety regulations when handling food items.

Managed cash register operations efficiently and accurately.

Provided excellent customer service by responding promptly to inquiries and resolving any complaints or issues quickly.

Rang up orders on the cash register to process cash, credit card and personal check payments.

Volunteer, Boys and Girls Club, November 2017-December 2018 South San Francisco, CA

Provided assistance to staff in the daily operations of the organization.

Attended weekly meetings to discuss progress and future initiatives.

Led group discussions about current issues related to volunteering within the community. Collaborated with other volunteers to create a positive work environment.

EDUCATION AND TRAINING

Associate of Arts Degree

Cosmetologist, Skyline College, San Bruno CA December 2021

Associate of Arts Degree

Psychology, Skyline College, San Bruno CA June 2020

National Association of Phlebotomy Technician Certification

CPT, Phlebotomy Training Specialist Program, Santa Clara CA May 2024

CERTIFICATIONS

CPR Certified

Cosmetology License

CPT Certified

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