Quality Assurance Continuous Improvement

Melanie Connor

QUALITY ASSURANCE

803-***-**** ************@*****.*** Sumter, SC

P R O F E S S I O N A L S U M M A R Y

Highly motivated and accomplished professional dedicated to promoting organizational excellence. Accomplished at identifying deficiencies and initiating solutions to problems. Skilled in utilizing root-cause analysis, FMEA’s, and PPAP’s to drive continual process improvement. Proactive individual with a strong work ethic and ability to work independently as well as collaboratively to implement quality assurance initiatives in an IATF/ISO- compliant manufacturing organization.

AREAS OF EXPERTISE

PROFESSIONAL SKILLS

Quality Systems Management IATF 16949/ISO 9001 Certified Auditor Continuous Improvement Regulatory Compliance Waste Management Strategic Planning

Risk Management Lean Manufacturing Auditing

COMPUTER SKILLS

STRENGTHS

Microsoft Office 365 LIMS MySQL Javascript Oracle

Detail-oriented Adaptability Leadership Communication Collaboration Time-management Multitasking Problem-solving

P R O F E S S I O N A L E X P E R I E N C E

QUALITY ASSURANCE COORDINATOR, EMS-CHEMIE, North America Inc. Sumter, SC June 2023 - Present

Coordinates the planning, development, implementation, communication, and maintenance of all quality management systems, policies, documentation, data, and customer-specific requirements:

Identifies and investigates production quality issues and develops successful corrective and preventive action plans to drive continuous improvement and optimize production performance to achieve maximum customer satisfaction.

Coordinated and led audits of 12 internal processes to ensure accuracy and integrity of each process and ensure compliance with IATF16949/ISO 9001 standards and regulations.

Investigated and resolved customer complaints applying root-cause analysis (5-Why, FMEA) and established effective corrective action plans (8D reports, CAPA) with a 98% satisfaction rate.

Promoted from Quality Assurance Chemist to Quality Assurance Coordinator within 4 months of hire.

ENVIRONMENTAL AND COMPLIANCE CONSULTANT (CONTRACT) Sumter, SC March 2019 – June 2023

Addressed clients' needs from obtaining permits, receiving ISO accreditation to managing wastewater and hazardous waste. Developed and implemented strategies to mitigate environmental risks and ensure regulatory compliance. Key projects include:

Conducted safety inspections for compliance with OSHA standards and accepted norms to detect unsafe/unhealthy work area conditions, machinery, equipment and materials.

Advised a portfolio of clients on regulatory compliance leading to 100% success rate in POTW permit acquisition and zero non-compliance incidents over a 2- year period.

Formulated general safety, environment and quality policies and procedures according to ISO 9001, 14001, and 18001 in the development and maintenance of environmental management systems.

Orchestrated the remediation of an oil refinery site employing innovative bioremediation techniques that expedited clean up by 40%.

QC/R&D CHEMIST Martech Research LLC Bishopville, SC May 2014 – Dec 2018

Multi-faceted role for this research-based manufacturer including QC Chemist, R&D Chemist and Wastewater Consultant, where I developed an exemplary ability to manage time and multi-task in order to fulfil my responsibilities.

Performed routine inspections and audits of production processes to ensure compliance with HACCP plans, GMP (Good Manufacturing Practices), and other regulatory requirements.

Expanded company client base by 22% in six months, building profitable relationships with clients and increasing sales revenues through sales of bioremediation products and services.

Collaborated with cross-functional teams to optimize the formulation of an innovative molasses-based fertilizer with GPS- guided Precision Spraying Technology resulting in a 20% increase in crop yield and a 15% reduction in production costs by leveraging sustainable agricultural practices and enhancing soil nutrient content.

Formed and Oversaw Safety Committee

CHEMIST Kiln Direct Sumter, SC Jan 2008-July2012

Implemented a rigorous QA/QC program for key activities, protocols, and quality assurance measures involved in the laboratory’s operations during the accreditation process for becoming a comprehensive Treatment, Storage, and Disposal Facility (TSDF). Key Projects included:

Investigated facility’s acceptance of an unknown material: Thorough chemical analysis revealed it as Perfluorooctanoic Acid (PFOA), a highly fluorinated carboxylic acid, known for its exceptional stability and persistence both environmentally as well as biologically. Established emergency response handling procedures for the safety of personnel including documentation of incident, proper disposal as a hazardous waste, and notification of EPA where a ban of PFOA was already in the works, effective 2015.

Conducted qualitative and quantitative experiments in the developmental stages of KD-5, the company's first patented fuel blend.

Coordinated oil refineries cleanup including performing site assessment, developing cleanup plan, employing remediation techniques, and performing crude oil refining processes to create usable fuel.

E D U C A T I O N

Bachelors of Science in Biology, University of South Carolina, Columbia, SC

Associate's in Environmental Engineering Technology, Central Carolina Technical College, Sumter, SC

C E R T I F I C A T I O N S

IATF-16949/ISO 9001:2016 Lead Auditor 2023

OSHA -40-HOUR HAZWOPER TRAINING (29 CFR 1910.120 & CFR 19236.62

RCRA -HAZARDOUS MATERIALS

FEMA- CHARACTERIZATION (Hazardous Waste Evaluation)

DOT -TRANSPORTATION ANNUAL TRAINING

EPA -CONTRACT LABORATORY PROTOCOL METHODOLOGIES FOR ANALYZING SOILS, SEDIMENTS, DOMESTIC & INDUSTRIAL SLUDGES, WATER & WASTEWATER

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