On-Site Microsoft Office
Resume:
Jeannelle Malunay
*******.*********@*****.***
SKILLS/ACHIEVEMENTS
●Strong analytical, organizational, and communication skills.
●Advanced knowledge of Microsoft Office Suite: Word, Excel, PowerPoint and Outlook.
●Excellent communication and hospitality skills necessary to follow verbal and written instructions
● Demonstrated ability to follow directives, prioritize, multi-task and work under pressure
●Learned the concept of 80% planning, 20% execution with the team
●Always show up ready to work, eager to learn and prepared with a positive attitude
EDUCATION
●Bachelor of Arts Degree in Psychology
●Bachelor of Arts Degree in Communications
WORK EXPERIENCE
Assistant Banquet Manager at The Ritz-Carlton, Half Moon Bay July 2023 Present
●Execute banquet events and be the primary on-site representative ensuring smooth operations
●Attend daily meetings to ensure communication is run by all of the designated operation teams
●Analyze the banquet events such as meals, meetings, and receptions
●Anticipate and address guests’ needs and concerns
●Verifying meeting spaces are according to the banquet event orders provided
●Assist with creating the weekly schedule, ensuring we are staffing correctly per event
●Ensure all staff is working as a team and being set up for success each and every day
Banquet Coordinator at The Ritz-Carlton, Half Moon Bay May 2022 July 2023
●Create food labels with listed dietaries and ensuring our inventory is being updated daily
●Maintaining and coordinating all records and reports of expenses
●Assist in developing and improving standardized procedures to enhance productivity
●Provide comprehensive administrative support to all senior executives in the department
●Serve as a point of contact for all guests addressing all inquiries and logistics
Assistant Manager for DotCom at Safeway March 2020 May 2022
●Follow up with the morning lead to be aware of any issues that may have happened
●Talking to customers and making sure they are satisfied with our service to them so that they keep shopping with us (Drivers / Drive up and Go / 3rd party delivery)
●Troubleshoot any problems regarding the service, employees, drivers, but especially thinking what best benefits the customers
●Make sure the online orders are delivered within their time frame window
●My employees are on task and working efficiently
●Communicate with upper management any problems or important situations
●Writing the schedule for all employees and making adjustments accordingly
●Attend weekly meetings with corporate to discuss ongoing issues and communicating ideas on how to improve the workplace
Shift Lead / Key Holder at Hollister Oct 2018-March 2020
●Solved customer complaints and answered customers' inventory related questions
●Assisted with the selling of our store's products to maximize sales.
●Stocked shelves, set up displays, rang up merchandise and sales, and performed cleaning duties.
●Provided other sales staff with constructive feedback and assisted teammates to solve customers' problems.
●Maintained inventory, filled out paperwork, and maintained positive customer relations.
●Motivated the sales staff and created an atmosphere of healthy competition among other team members
Promotions Associate at Entercom (Alice 97.3 // 95.7 The Game // Q102.1 // ALT 105.3)
October 2017 - March 2019
●Attended events to help promote the selected radio station to others
●Organized sales for contest winners and assist creating brochures for selected events
●Answered office telephones, and drafted reports for the marketing team.
●Answered and screened callers regarding radio contests
●Cut, edit, and input live Warriors, Giants, A's, and Raiders in-game highlights.
Skyline Bookstore / World Cup Coffee at Skyline College June 2017 - June 2019
●Assisted customers on asked questions about the bookstore knowledge or location of items
●Restocked inventory on a daily basis
●Answer phone calls and being able to provide concrete and informational answers
●Barista at the coffee shop – ability to take orders while multitasking making the customers drinks
●Maintaining the cleanliness of the coffee shop so it’s stays appealing to customers eyes
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