Store Manager Customer Service

PETRICE BOONE

Riverdale, GA ***** C: 601-***-**** *************@*****.***

SUMMARY

Reliable and friendly Petrice Boone who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. Energetic Training and Development professional versed in developing and implementing improved training programs to improve performance. Success driving participation by leveraging employee incentives, employing engaging training methods, and implementing team-building activities to meet training needs.

SKILLS

Employee scheduling

Cash handling accuracy

Banking and financial services background

Store planning and design

Strong communication skills

Flexible schedule

Excellent multi-tasker

EXPERIENCE

01/2020 to Current

Learning Ambassador

Amazon Jefferson, GA

Checked tracking systems for student and instructor leaves, attendance scores and overall performance.

Reviewed training delivery methods to optimize training effectiveness and costs.

Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.

11/2015 to 10/2019

Customer Service Manager

Walmart Jackson, MS

Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.

Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.

Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.

02/2013 to 08/2017

Assistant Store Manager

Family Dollar Stores Inc. Jackson, MS

Recruited and hired individuals demonstrating passion, dedication and added value to team.

Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.

Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .

Assisted negotiation with vendors and suppliers to reduce cost by 100%.

01/2008 to 10/2013

Assistant Manager

Quick Phones Jackson, MS

Enhanced sales by implementing merchandising and promotional improvements.

Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.

Collaborated with store manager to develop strategies for achieving sales and profit goals.

03/2002 to 10/2010

Cashier Team Lead

Sprint Mart Jackson, MS

Complied with cash handling procedures to meet regional cashier variance policy.

Scanned, priced and bagged customer groceries quickly to keep lines moving.

Cleaned and stocked front end areas, including register changing tapes and ribbons.

Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.

02/1999 to 07/2003

Dispatcher

Wackenhut Company Jackson, MS

Maintained current knowledge of all personnel in field and all completed deliveries or delays.

Answered customer requests with information about product availability, shipping information and status updates.

Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.

Scheduled and dispatched over 20 daily roadside assistance calls based on caller locations and available employees.

Monitored dispatch board and adjusted call priorities regularly based on caller needs.

EDUCATION AND TRAINING

Associate of Arts: Accounting

Jackson State University Jackson, MS, United States

1998

High School Diploma: General

Provine High School Jackson, MS, United States

3.0

High school diploma GPA

ACTIVITIES AND HONORS

I attended Jackson State University for a while, I'm currently attending Ultimate Medical Academy. I also have my dispatcher certificate. I was also an honor student.

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