Customer Service Help Desk
Resume:
YoShone Brice
Bogalusa, LA
**************@*****.***
Summary
Supervising and Mentoring call-center operation with [9] years of experience directing staff and maintaining a pleasant customer service environment, starting from the Customer Service Rep Tier 1, then later being promoted to Help Desk Supervisor for two years.
Experience:
Healthcomp
Dual phone tech and CSR Tier 1
Process medical claims for providers payments
General Dynamics Information Technology
Covington, LA
Help Desk Supervisor • Bogalusa, LA
Improved equipment maintenance and safety standards by 100%, which resulted in a 100% reduction in maintenance cost
Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
Maintained a clean and safe work environment, resulting in a [x]% reduction in complaints filed with management and a [x]% increase in crew satisfaction Percepta USA/ Teletech
Customer Service Representative tier 3 • Bogalusa, LA Improved equipment maintenance and safety standards by [100]%, which resulted in a [100]% reduction in maintenance costs
Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 100% annually
Provided great customer service and was involved in training every week through a quailty Education
Northshore Technical Community College- Sullivan Campus Biomedical Equipment Repair Technolgy • Bogalusa, LA Graduated summa cum laude—3.7+ GPA
Kaplan University
Paralegal Studies • Davenport, IA
Graduated summa cum laude—3.7+ GPA
Skills
Customer service, Computer literacy, Communication skills, Time management, Documentation review, Microsoft word, English, Leadership, Physical examinations, Microsoft excel Languages
English
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