Customer Service Representative
Resume:
NILSA RIVERA
SKILLS
• Bilingual in English & Spanish
• Client communication
Highly organized and detailed
oriented
•
• Project management
Punctual, disciplined, organized & self
motivated
•
Proven abilities to multitask and
prioritize tasks independent of
oversight
•
Knowledge of Windows and Microsoft
office
•
LANGUAGES
Spanish
Native or Bilingual
English
Full Professional
Self-starter and team player with excellent time management and communication skills. I am seeking a position within a company which will enable me to advance to higher levels.
WORK HISTORY
February 2023 - Current
Customer Service Internet and Voice(Tech Assistant Charter Communications, Spectrum, Orlando, FL
Responded to customer request for products, services, and company information.
Maintained customer happiness with forwards-thinking strategies focused on addressing customer needs and resolving concerns. Used company troubleshooting resolution tree to evaluate technical problems while levering personal expertise to find appropriate solutions. Compiled customer feedback and recommended service improvement to management.
December 2018 - February 2023
Team leader safety coordinator Amazon Fulfillment Center, Davenport, FL
September 2017 - November 2018
Manager Personal Mini Storage
December 2015 - December 2016
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
•
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
•
Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
•
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
•
Provide outstanding customer service; recommended storage solutions and assisted them with their storage needs
•
Welcomed customers and made their move-in a positive experience through friendly interaction and knowledgeable guidance
•
Maintained a clean and debris-free location for a great customer experience
•
• Consulted and sold storage packing and moving supplies Made customer calls regarding their account, collections and other items; documented notes on the computer system
•
Conducted daily physical storage unit inspection; confirmed inventory availability and ensured spaces were secured and/or ready to rent
•
• Manage, audit, balance cash drawer; prepare and make daily deposits. CONTACT
KISSIMMEE, FL 34744
***********@*****.***
Receptionist Community Coordinated Care for Children, Inc. May 2014 - September 2015
Customer Service Representative Faneuil, Inc.
July 2012 - June 2015
Customer Service Representative Walt Disney World
June 2009 - January 2011
Customer Service Representative Valencia College
April 2005 - June 2006
Bank Teller North Fork Bank
Answers incoming calls, furnishes information (as appropriate) to public, redirects inquiries and completes call/facsimiles transfers as needed
•
Set, confirm and registers program participants for needed appointments
•
Pleasantly welcomed all individuals, including staff, community leaders and guest
•
Detailed program operations and participant activities with comprehensive record keeping
•
Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
•
Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
•
Responded to customer requests for products, services and company information
•
Evaluated account and service histories to identify trends, using data to mitigate future issues.
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Counted money in drawers at beginning and end of each shift to ensure amounts were correct
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Maintained reports of transactions and greeted customers when entering and leaving establishment
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Resolved customer complaints and maintained clean and tidy checkout area
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Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
•
Responded to customer requests for products, services and company information
•
Compiled customer feedback and recommended service delivery improvements to management
•
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
•
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
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Promoted products or services to each customer to consistently achieve sales targets
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Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
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Upheld strict financial controls by keeping funds secure and accurately transferring monies
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Checked amount details and fraud markers for transaction papers such as checks and money orders.
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EDUCATION
GED
Roberto Clemente, New York, NY
Contact this candidate