Branch Manager Service Representative
Resume:
Prince Broom
Sr. Assistant Branch Manager - Consumer Finance
Fairburn, GA 30213
***********@*********.***
Work Experience
Sr. Assistant Branch Manager
Consumer Finance
April 2018 to Present
* Reviewing accounts for soliciting of renewal of loan funds.
* Collecting of past due loans.
* Renewing loans and operating a cash drawer.
* Marketing businesses for future opportunities.
Customer Service Representative
Fast Cash Advance
November 2015 to January 2017
* Processing customers information to qualify them for a loan set by their payday.
* Make collection calls to customers who have obtained a loan to collect delinquent payments.
* Solicit previous customers which have paid off loans in order to re- acquire them for new loans.
* Review ongoing monthly, quarterly and annual trends in reference to meeting or exceeding company goals.
Assistant Credit Manager
Automobile Acceptance Corporation
February 2003 to August 2014
*Review credit applications for final loan decisions.
*Conducting phone interviews with potential qualifying customers.
*Loading applications into the system for review during peak seasons.
*Maintaining a good look to book (LTB) ratio of at least 40-50%.
*Ensuring that we've reached our goals of funding 150-200 new loan contracts on a monthly basis.
*Cross training employees of all facets of daily office operations.
*Generating and reviewing monthly office reports.
*Utilizing Microsoft Office for daily operating task. Branch Manager/Loan Underwriter
Mercury Finance Company
May 1993 to March 2002
*Oversee all daily functions of office: new business development, collecting, lending and staff training.
*Generating at least 25-30% of new business development from both independent and franchise dealerships.
*Ensuring that we met or exceeded the goal of 75+ new loans monthly.
*Managing a staff of 6-8 employees and cross training as well as their performance appraisals.
*Maintaining delinquency of at least 4% in an office with outstanding accounts of $7-9 million.
Education
B.S. degree in Business Management
Southern University
Diploma
Ferriday High School
Skills
• CREDIT (10+ years)
• LOAN UNDERWRITING
• TRAINING (10+ years)
• MICROSOFT OFFICE (10+ years)
• STAFF TRAINING (8 years)
• Credit Analysis
• Financial Analysis
• Risk Analysis
• Account Reconciliation
• Financial Report Writing
• Budgeting
• Management
• Profit & Loss
Additional Information
Skills *Collections: reviewing accounts for delinquency, submitting for repossession when necessary, arranging payment plans, handling bankruptcy filings and also, submitting for wage garnishments.
*Loan Underwriting: reviewing credit applications, decision making, customer relations, account reviews, reviewing credit reports, loan structuring and loan funding, credit investigations and approvals, verbal verifications and auditing.
*Managing: developing new business, staff training and development, employee performance evaluations, monthly forecast reports, skip tracing and collections, credit and risk analysis as well as verbal and written communication skills.
*Accounting: intermediate level GAAP, taxation and legal forms.
*Computer Skills: Microsoft Office (Word/Excel)
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