Administrative Assistant Executive
Resume:
Sarah Johnson
Executive Administrative Assistant
Fairhope, AL 36532
*****.*****@*****.***
Willing to relocate to: Robertsdale, AL - Foley, AL - Daphne, AL Authorized to work in the US for any employer
Work Experience
Substitute Teacher
Alabama State Department of Education-Fairhope, AL August 2020 to Present
• Created engaging and organized lesson plans that catered to diverse learning styles and levels of students.
• Fostered student engagement through interactive activities and discussions during class.
• Managed classroom dynamics effectively by implementing strategies to promote positive behavior and focus on learning.
• Communicated information clearly and effectively to students, parents, and colleagues.
• Adapted teaching techniques and materials to meet the varying needs and abilities of students.
• Resolved conflicts between students in a fair and respectful manner to maintain a positive learning environment.
Customer Service Manager (CSM)
JMF Solutions- WaveFly-Daphne, AL
September 2019 to October 2020
• As the primary customer contact, I delivered Tier 1 technical support via phone or our message/ticket software and efficiently resolved the issue(s). If further assistance was required, I would assess the problem thoroughly and redirect it to the relevant/appropriate department. I also managed the daily schedules of over 10 field technicians spanning three different states (MS, AL, & FL). I was in charge of scheduling installations, repairs, and consultations, while maintaining accurate and up to date records of customers services, equipment, and any and all reported issues. Executive Administrative Assistant
Red Earth Group, Inc-Fort Myers, FL
February 2018 to November 2018
• Develop and maintain efficient documentation and filing systems; accurately enter data
• Maintain calendaring: arrange meetings, appointments, send reminders using TeamUp App
• Manage construction job sites: work orders, invoices, billing, scheduling, sub-contracting
• Develop all social media: Facebook, LinkedIn, Instagram, Yelp Paralegal
The Guardian Law Firm-Fort Myers, FL
January 2018 to February 2018
• Organize and manage office using PracticePanther software
• Responsible for calendaring: client appointments, mediation, court hearings, trials
• Draft and file documents through State of Florida's e-Filing Portal
• Manage all communication: emails, calls, social media Office assistant/paralegal
Law Office of Ellen T. Chadwell-Naples, FL
February 2017 to December 2017
• Schedule appointments and maintain client records using Clio
• Draft and file documents, including e-filing through the State of Florida's Portal
• Correspond with clients, attorneys, and judges
• Outlook proficient
Note Taker
University of West Florida-Northwest, Florida, US
May 2015 to January 2016
• Member Phi Alpha Delta and The Northwest Florida Paralegal Association
• Maintained timely and accurate records of services
• Recruited to work at campus Writing Center
• Recruited from disability office to work as a note-taker for a blind student Education
Bachelor of Arts in Legal Studies in Legal Studies University of West Florida - Pensacola, FL
January 2013 to December 2016
Skills
• Legal Research
• Legal Drafting
• Personal Assistant Experience
• Administrative Experience
• Calendar Management
• Event Planning
• Office Management
• Proofreading
• Presentation Skills
• Writing Skills
• Interviewing
• Research
• Merchandising
• Human Resources
• Conflict Management
• Document Management
• Microsoft Powerpoint
• Recreational therapy
• Computer skills
• English
• Organizational skills
• Time management
• Early childhood education
• Teaching
• Typing
• Classroom Management
• Management
• Special Education
• Quality Assurance
• Recruiting
• Tutoring
• Childcare
• Mentoring
• Microsoft Outlook
• Case Management
• Employee Orientation
Certifications and Licenses
Paralegal Certificate
Substitute Teaching Certification
Assessments
Social media — Proficient
June 2024
Knowledge of social media techniques and analytics interpretation Full results: Proficient
Customer service — Proficient
June 2024
Identifying and resolving common customer issues
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
March 2024
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Working with MS Word documents — Proficient
March 2024
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Scheduling — Proficient
June 2024
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Childcare skills — Proficient
May 2024
Tests early childhood education skills and the ability to build relationships with families Full results: Proficient
Teamwork: Interpersonal skills — Proficient
June 2024
Responding to challenging team situations at work
Full results: Proficient
Cleaner fit — Proficient
March 2024
Measures the traits that are important for successful cleaners Full results: Proficient
High school classroom management — Proficient
June 2024
Minimizing classroom disruption and engaging students Full results: Proficient
Principles of accounting — Proficient
March 2024
Preparing financial records according to federal policies Full results: Proficient
Building relationships for childcare providers — Proficient June 2024
Building positive and productive relationships with families of children ages 0–3 Full results: Proficient
Early childhood development — Proficient
June 2024
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Work style: Reliability — Proficient
April 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Middle school classroom management — Proficient
June 2024
Minimizing classroom disruption and engaging students Full results: Proficient
Sales skills — Proficient
April 2024
Influencing and negotiating with customers
Full results: Proficient
Case management & social work — Proficient
June 2024
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Attention to detail — Proficient
April 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Proficient
April 2024
Responding to customer situations with sensitivity Full results: Proficient
Work style: Professionalism — Proficient
June 2024
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Medical receptionist skills — Proficient
June 2024
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Office manager — Proficient
June 2024
Scheduling and budgeting
Full results: Proficient
Legal skills — Proficient
May 2024
Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
Full results: Proficient
Administrative assistant/receptionist — Proficient March 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Proficient
March 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Food service: Customer situations — Proficient
June 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
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