Customer Service Call Center

Kati Graf

Chandler, AZ *****

***********@*****.***

+1-623-***-****

Authorized to work in the US for any employer

Work Experience

Csr1

Consumer Cellular - Tempe, AZ

March 2023 to June 2023

Took inbound calls and assisted with account maintenance and other technical issues I would troubleshoot their devices.

Inbound scheduling specialist

Acro Service Corporation - Chandler, AZ

March 2018 to August 2020

Scheduled all deliveries for oxygen supplies as well as mandatory maintenance checks on our oxygen concentrators we provide for our customers.Handled 80 -100 calls per day and 10 calls per worked hour. Tech Support in customer call center environment

AT&T

June 2016 to September 2017

Handled incoming calls for tech support with the U verse telephone and internet service plan they offered in other states. Troubleshooting on dual monitors with a workflow to follow that would fix each client's issue.

Inbound Sales Agent - Infomercials

Triton Technologies - Tempe, AZ

2015 to 2015

to 2015

Inbound customer service/sales call center for a wide variety clients using our services for inbound calls resulting from television advertising of products, infomercials. Goal was to upsell from the main offer and also the main offer including club memberships. Also, answered customer questions about the products or services, took orders and closed transactions with payments. Rookie of the month, first month on the job.

Education

GED

Skills

• MAINTENANCE (1 year)

• SALES (1 year)

• CUSTOMER SERVICE (2years) (2 years)

• RECEPTIONIST (1 year)

• RETAIL SALES (1 year) Excellent customer service skills, personable and outgoing. Good negotiation, marketing and time management ability. General office skills in property management/real estate, assisted with file set-up and maintenance, mailing preparation, data entry into rental database software. Online order entry, inbound sales. Retail experience in clothing and food industries, cash handling, cash register, taking orders, assisted customers with clothing selections, returning merchandise and general store upkeep. Call Center training with GED certification. Focus was on Active Listening, Speaking, Clerical, Reading Comprehension and Persuasion.

• Schedule Management

• Typing

• Organizational Skills

• Microsoft Outlook

• Front Desk

• Filing

• Billing

• Communication skills

• Customer service (2 years)

• Medical Office Experience

• Medical Scheduling

• Technical Support

• Microsoft Excel

• Computer skills

• Data entry

• Microsoft Office

• Phone etiquette

• Telemarketing

• Insurance Verification

• Office Management

• Upselling

• Research

• Computer literacy

• Administrative experience

• Calendar management

• Multi-line phone systems

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