Patient Care Services

Charaye Franklin # 702-***-****

*******.********@*****.***

SUMMARY OF QUALIFICATIONS:

Answer patient call lights, bells, or intercom systems to determine patients' needs, apply slings, stockings, or support bandages, under direction of nurse and physician, assist nurses and physicians in the operation of medical equipment or provision of patient care, change bed linens and make bed, clean and sanitize patient rooms, bathrooms, examination rooms, and other patient areas, communicate with patients to ascertain feelings or need for assistance or social and emotional support, document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses, take vital signs, and feed patients or assist patients to eat and drink. EXPERIENCE:

04/22- Present Comprehensive Cancer Centers of Nevada- Las Vegas. NV Patient Services Coordinator I/ Patient Services Coordinator II- Float

- Greet Patients and visitors to clinic

- Provide/explain paperwork to be completed prior to check in

- Collect copays/Verify insurance

- Answer phones call in prompt, courteous manner

- Communicate with clinical personal as needed

- Scanning, filing

- Scheduling appointments according to physician orders

- Send referrals/mail appointment letters to patients

- Float to different administrative departments in practice where needed for coverage

- Other duties as request9ed or assigned.

11/21- 05/22 Help-Hire Healthcare- Fort Worth, TX

Valley Hospital- Telephone Operator

- Accepts and directs all incoming calls to computerized PBX system.

- Calls emergency codes to corresponding hospitals

- Work 2-way radios

- Overhead paging

- Alarm Monitoring

- Data Entry

- Customer service

01/21- 04/21 PAM Specialty Hospital of Las Vegas- Las Vegas, NV Rehab Technician

- Support PT, OT, and ST with patient care and rehabilitation

- Prepare therapists schedules for therapy sessions

- Transporting patients

- Light cleaning and maintenance

- Care for rehab equipment

- Inventory and stocking supplies

- Maintaining patient records/ billing

- Charting/ documentation

07/20- 10/20 MHM Solutions/ Reliable Healthcare Service- Las vegas, NV Desert Regional Center- Direct Support Technician

- Provide care for individuals with intellectual and developmental disabilities

- Assist with ADLs( feeding, bathing, dressing, toileting)

- Medical monitoring

- Help with integrating and engaging with the community

- Charting/Documentation

01/19- 08/19 Crossroads of Southern Nevada- Las Vegas, Nevada Mental Health Technician

- Responsible for providing services to clients under the general supervision of registered nurses, physicians, psychiatrists, or other personal qualified personal

- Responsible for performing tasks that are within the scope of his/her educational preparation, knowledge, and permitted by the policies and procedures of supplemental healthcare and other local state, and federal guidelines: and the policies of the facility requesting the services.

- Function as a member of the interdisciplinary team and assist with the coordination and provision of services

- Responsible for making observations regarding clients’ physical condition and behavior and responses to treatment and reporting any significant changes to the appropriate supervisor and other staff members

- Maintains appropriate documentation

- Maintain use of appropriate medical equipment and supplies

- Assists clients with ADLs and facilitate/teach independent living skills

- Utilize behavioral and physical techniques to prevent injury to patients and others and to ensure a safe and therapeutic environment for the clients; respond appropriately in crisis situations.

08/17- 01/19 Transformations Care P.U.F- Las Vegas, Nevada Swing Shift Supervisor

- Verify Insurances/ Complete background and sex offender checks

- Answering phones/ Customer Service

- Advocate for clients to case management

- Send emails

- Be in charge of case management duties on the weekends(monitor clients and report back to housing for member placement)

- Have clients fill out admission packets

- Client De-escalation

- Receive and hand out medication to clients

- Data entry

- Printing, copying, faxing

- Cleaning the office

05/16- 06/18 Las Vegas Recover Center- Las Vegas, Nevada Clinical Associate

- Conduct hourly room checks

- Document clients’ whereabouts

- Watch clients self- administer their medication and document when taken

- Monitor clients during meal times

- Answer phones

- Send emails

- Customer service

- Printing, copying, shredding,

- Filing paperwork into clients’ charts

- Prepare for incoming intakes

- Light housekeeping (taking out trash, doing laundry, keep building tidy) 02/16- 08/17 Acelero Learning- Las Vegas, Nevada

Health Assistant

- Drive to the various school sites and perform screenings on children such as blood pressure, hearing, vision and growth assessments.

- Data entry

- Filing, printing, copying, scanning, faxing

- Assisting the health coordinators and family advocates with paperwork

- Assist the teachers and TAs with breaks

- Inventory and stock

01/15-08/15 Desert Parkway and Behavioral Health Hospital- Las Vegas, Nevada Certified Nurse Assistant

- Conduct fifteen minute rounds on patients

- Provide refreshments and toiletries

- Facilitate patient goals groups

- Process admissions and discharges

- Complete paperwork

- Prepare paperwork for oncoming shift

- Take vital signs

- Assist nurses with patient take downs

- File and chart

08/14-12/14 Homewatch Caregivers- Las Vegas, Nevada Caregiver

- Drive to clients homes

- Assist clients with Activities of Daily Living such as bathing, dressing, and eating.

- Perform light housekeeping duties such cleaning the kitchen and bathrooms, cooking, doing laundry, dusting, mopping and vacuuming floors

- Transport clients to doctors’ appointments, running errands, and grocery shopping

- Notify office of client change of health

- Document amount of time spent with clients as well as duties performed for clients 06/14-08/14 Mountain View Hospital- Las Vegas, Nevada Patient Sitter

- Monitor patients and protect them from harming themselves or others

- Orient patients to their name, date, time, and surroundings when they appear to be forgetful

- Performed all duties of Certified Nursing Assistant except taking vital signs on the Medical Surgery floors, ICU, the Emergency Room

- Documented patients behavioral and emotional status of psychiatric patients every 15 minutes

- Check and document use of restraints on patients

- Act as an advocate between patients and nursing staff to fulfill patient needs

- Stocked and cleaned patients rooms, restrooms, and,made beds

- Assist nurses and CNAs when needed

EDUCATION:

08/11-12/11 College of Southern Nevada- Las Vegas, Nevada

- Full- time student, C.N.A Program

02/09-06/11 Victor Valley College- Victorville, California

- Full-time student, General Education

Contact this candidate