Business Analyst
Resume:
Ope Adebola - MBA, CBAP, CSPO
Canada • ************@*****.*** +1-306-***-****
BUSINESS ANALYST
SUMMARY
Experienced Business Analyst with over Six (6) years of progressive experience in analyzing business requirements, developing effective solutions, and delivering successful projects. Demonstrated expertise in diverse projects through different stages of the SDLC across various industries including financial, insurance, E- commerce, retail, education, and IT Solutions. Proven track of saving stakeholders about $500K annually and increasing revenue by 15% in 2020. A self-starter, and team player who is result-driven with a commitment to continuous learning and a passion for delivering business value to stakeholders. Proficient in Agile/SCRUM best practices and project management delivery methodologies. PROFESSIONAL WORK EXPERIENCE
Business Analyst, 7ven Oaks, Canada May 2023 – April, 2024 Project Achievement: Led a team that created a robust E-commerce website for a client to facilitate business expansion and attract more clients within the allocated budget and timeline. Focused on building Minimum Viable Product (MVP) with key essential features while ensuring legal compliance and security. Achieved a remarkable 90% surge in client retention and an impressive 50% increase in client acquisition.
• Acted as the link between our clients and our technical team, while working collaboratively with developers and testers
• Elicited requirements from clients varying in size (2-25+ stakeholders) while ensuring customer satisfaction as the primary deliverable
• Translated stakeholder requirements into over 14 different tangible deliverables such as RACI Matrix, use cases, user stories, process/SwimLane diagrams, FRDs, BRDs, Test cases, RTM, and defect management.
• Leveraged evidence-based research methodology (interviews, user shadowing, requirements workshop, surveys and use case scenarios), future-focused industry research, and design thinking facilitation techniques to elicit latent user needs.
• Documented Gap analysis to determine the current state “as-is” which led to identified areas for process improvement to optimize system functionality and efficiency of the business’s future state “to-be” using Visio.
• Conducted business analysis, undertook quality assurance testing and helped streamline existing processes to improve efficiency.
• Engaged in cross-functional collaboration with technical, project management, and design teams to ensure the seamless integration and alignment of project objectives, fostering synergy across multidisciplinary domains.
• Employed advanced analytics to evaluate outcomes and engagement metrics, offering actionable insights to drive decision-making processes and continually refine engagement strategies, thus optimizing resource allocation and enhancing project efficacy. Agile Business Analyst, First Bank (Financial Services) September 2019 - April 2023 Project Achievement: Led the seamless implementation of the Digital Experience Centre (DXC), a revolutionary digital banking solution, resulting in a 40% increase in customer satisfaction ratings. ensuring value delivery from contract signing to Go-Live. Managed multiple projects, driving early value realization.
• Created, maintained, and continuously prioritized product and release backlogs for the technical teams
• Used Agile methodology and scrum ceremonies, in deep collaboration with the Product Owner to manage the overall product strategy and product backlog
• Spearheaded the integration of state-of-the-art banking facilities, including humanoid robots with video banking functionalities, resulting in a 25% decrease in average customer service response time.
• Led a cross-functional team in the development of the DXC, achieving project completion six months ahead of schedule, resulting in a 30% reduction in implementation costs.
• Collaborated with stakeholders to ensure seamless user experience, resulting in a 20% increase in user adoption rates within the first three months of launch.
• Implemented automated processes within the DXC, resulting in a 35% decrease in transaction processing time and a 50% increase in operational efficiency.
• Wrote and structured epics, user stories, and acceptance criteria using the INVEST method and updated the same on Jira available to developers for world-class product development.
• Worked collaboratively with cross-functional teams and stakeholders to drive project success.
• Collaborated cross-functionally for issue resolution, process improvements, and ongoing customer support, resulting in a 75% increase in customer satisfaction and retention.
• Managed the execution of system testing, User Accepting Tests (UAT), User Sign-offs, integration testing, validations, data conversion activities, Production Cutover Planning and go-live readiness activities to achieve a 98% pass rate for test cases using JIRA Business System Analyst, First Bank. January 2017 – Sept 2019 Project Achievement: Spearheaded the execution of two concurrent projects, including -the implementation and deployment of Finacle Core Banking Solution, Data Migration, and system upgrade that included new features in our core banking solution and ERP system, this improved operational efficiency by 75%, reduced client waiting times, improved customer experience, and increased revenue by 45%
• Facilitated product backlog refinement and efficiently re-prioritized the backlog items based on the intended value to be delivered to the stakeholders. Re-prioritized the backlog which resulted in a budget reduction of $55k.
• Prepared clear and concise user stories for backlog refinement, getting the stories to a definition ready for the development team to work with.
• Worked closely with Product and Business teams to understand business rule requirements, and help solve how these can be met while minimizing customization.
• Drew insights from data to suggest product enhancements that will improve the user experience and technical implementation
• Managed epics and user stories within JIRA to reflect product strategy and roadmap and maintained high team effectiveness
• Actively participated in scrum activities: sprint review, sprint planning, and sprint retrospective, and contributed to the overall future direction of the product.
• Re-engineered manual processes and SOPs, streamlining operations leading to a 25% reduction in processing time.
• Communicated effectively with multiple levels of stakeholders to clearly articulate delivery strategy and priorities to gain buy-in and alignment with business goals and objectives.
• Led cross-functional analytical teams to ensure success measurement plans are executed and outcomes are communicated to the stakeholders. Achieved and surpassed budgeted product income by over 180%.
EDUCATION AND CERTIFICATION
• Certified in Cybersecurity (CC) ISC2 2024
• Certified Scrum Product Owner SCRUM.ORG 2024
• Certified Scrum Master SCRUM.ORG 2024
• Certified Business Analysis Professional (CBAP) IIBA 2023
• Masters’ in Business Administration (MBA) 2012
AREAS OF PROFESSIONAL EXPERTISE AND CORE COMPETENCIES
• Requirement Gathering and Business Cases
• Agile and, Waterfall Methodologies
• RAID Management, Lean Processes, DMAIC
• Root-cause Analysis, Cost Benefit Analysis
• Stakeholder management
• Change and release management
• Competitive Analysis, Risk Analysis
• Business Process Improvements
• Use case Diagrams and Documentation
• User Stories & Acceptance Criteria
• Mock-ups, Prototyping, and Wireframing
• User Acceptance Testing (UAT) & Test Cases
• Leadership and Conflict Resolution skills
• Impeccable Presentation and negotiation
Skills
• Excellent Communication Skills, Prioritization
• Problem-solving and Analytical thinking
• Data Analysis, Mining & Analytics
• End- User Training / Support
• Project Management / Coordination
• Project Management Skills
• Product Management
• SWOT Analysis, Gap Analysis & Resolution
TOOLS
Microsoft Suite (Word, Excel, PowerPoint, Outlook, SharePoint, MS Project), Google Suite (Docs, Sheets, Slides, Forms), MS. Visio (UML 2.5, BPMN 2.0) Slack, Microsoft Teams, Conferencing Zoom, MS Visio, Draw.io, Lucid Chart, Microsoft Dynamics, Customer Relationship Management (CRM), Figma, Balsamiq, Scrum, Kanban, Adobe Xd, Jira, Confluence, Azure DevOps, Trello.
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