Customer Service Human Resources
Resume:
Angela M. Running
Seattle, WA 98126
************@*****.***
Highlight of Qualifications
●11+ Years experience in administrative support and customer service
●2+ Years experience in Human Resources
●8+ Years experience with Microsoft office suite
●5+ Hospitality experience
●5+ Years successfully managing high volume retail store
Experience
Store Manager Bartell Drugs 2020 – Present
●Ensure customers are acknowledged and assisted receiving excellent customer service
●Assist in completing all daily reports such as zero counts, shrink scorecards, cashier performance reports and vendor logs.
●Direct all operations for the store.
●Deal with all issues that arise in a tactful, courteous and reasonable manner
●Processes and retains all new hire paperwork for both front end and pharmacy staff.
●Ensure all new employees are trained, coached and given constructive feedback in the front end and pharmacy.
●Properly institute the standards for merchandising to successfully attain budgeted probability
●Conduct and maintain all accurate product and inventory counts for the store.
●Ensure all budgets and goals set by corporate are met by the store.
●Strong decision making ability in a variety of situations.
●Maintain all deposits, petty cash and registers for the entire store
●Ensure all cash drops are done in a timely manner
●Handle all refunds and exchanges effectively timely and professionally
●Enforces and sets the standard for all staff on attendance, proper dress, customer service and proper cash handling
●Consults human resources to make suggestions on hiring and disaplinary actions of all employees
●Make sure all orders to various vendors are placed
●Demonstrate enthusiasm to increase store sales and gross profit through innovation and operational efficiency
●Various other duties as they arise
Substitute Para Pro Highline Schools 2017-2020
●Assist teachers with every day to day classroom duties
●Work one on one with students helping them achieve their goals
●Led small groups of students with various assignments
●Performed state mandated testing on students
●Helped teachers prepare IEP and provide input in IEP meetings
●Made sure all students remained safe while at school
●Worked in ILC, LRC and EBC
Admin. Assistant /Event Coordinator Flash Photo 2011-2020
●Provide Excellent Customer Service at numerous events
●Complete all data entry
●Handled new hire paperwork and employee exit paperwork
●Successfully handle and resolve customer issues, questions and concerns
●Schedule and book client events
●Maintain events schedule
●Prepare and send Client invoices and contracts
●Complete and explain contracts with clients
●Post and input all client payments and fees / Collect overdue payments
●Coordinate meetings, events and interface with clients
●Fax, email and call clients as necessary
●Set-up, tear down and operate Photo Booth
●Support CEO
oArrange and book all travel
oFile, Track and follow up on client information
oInput and maintain all client information in database
oExpense report preparation
Admin. Assistant / Office Manager HyperQuality Inc. 2009-2012
●Greet all clients and visitors who enter the office and alert appropriate employees of their arrival
●Overseeing work of all office employees to ensure that deadlines are met
●Creating office budget and ensuring all employees follow and maintain it
●File, track and complete all Customer and Vendor invoices
●Check, verify and process all expense reports
●Support CEO
oExpense report preparation
oSchedule all appointments and maintain calendars
oBook and arrange all travel both domestically and internationally
oPrepare books and conference rooms for board meetings
oHR Support Set up and go over benefits with all new employees
oConduct all new hire orientation
oInitiate all pre employment screenings
oCoordinate all department interviews and follow up with candidates on the status
oNotify board when employees options need to be approved
oMaintain all employee files
oProcess employee termination
●Interface with Insurance broker on all new employees
●Maintain corporate residences
●Other misc. daily duties include
oAnswer high volume multi-phone lines and route calls
oMaintain employee break room and order office supplies for all employees
oPrepare and distribute semi-monthly per diem to visiting staff
oMaintain and reconcile petty cash
oCollected and distributed mail to appropriate departments
oMail customer invoices
oCall and follow up on all facilities and customer issues
oManage accounts and preform bookkeeping
Assistant Manager Tully’s Coffee 2006-2010
●Highly productive Manager in corporate store
●Completed all orders from various vendors
●Prepare food and beverages for all customers
●Open and closed all store tills
●Nightly cash reconciliation and deposit
●Daily Bank runs with store deposits
●Create schedules for all store employees
●Responsible for recruiting, hiring and training all staff members
●Tracked all store budgets and inventory
●Recorded and processed payroll for all store employees
●Created and provided all financial reports to corporate
Group Coordinator / Reservation Manager Radisson Hotel 2001-2006
●Reported directly to General Manager and Director of Sales
●Managed all aspects of office duties at the Radisson
oSuccessfully handled all customer complaints and questions
oReviewing and submitting of time sheets for Payroll
oMaintain employee and client files
oCoordinated all travel arrangements for management
●Organized all group arrivals into the hotel
oAssist front desk with check in / checkout of groups and individual guests as needed
oPrepared and checked guest rooms before guests arrival
o Coordinated groups events with reservations, banquets, front desk and sales department
●Responsible for taking all meeting minutes and distributing to various departments
Education
●General Studies. Franklin HS
●General Studies S.S.C.C.
References
●Tracie Teji – Flash Photo Booth Seattle (206) 792 - 6217
●Patricia Brown (425) 260 - 1204
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