Secretary

Simran Priya Aulakh

Email: **************@****.**.**

LinkedIn: https://www.linkedin.com/in/simran-a-a71720142 Mob: +44 (0-749*******

Personal Profile:

I am a highly able and very enthusiastic person, who is seen to take on responsibility and help and listen to others. I approach all matters with a ‘can do’ attitude and my determination ensures that I achieve and excel in all targets set. I am always punctual and flexible, which allows me to adapt to any situation I’m presented with. I am eager to learn new skills and develop them as I go. Due to my community & healthcare experi- ence, I am excellent in working under timed pressure with excellence as well as obtaining excellent commu- nication skills, enabling me to effectively communicate with a wide range of people including professionals and Young People.

Employment:

Modality LPC (Health Care Assistant - Agency) - June 2023 - Present

• Manage and enhance the overall patient experience, providing a welcoming and compassionate at- mosphere.

• Conduct GDPR and COVID security checks with patients to safeguard their data and health.

• Assist medical professionals by handling patient data, ensuring all records are complete and accurate.

• Collaborate with clinical staff to facilitate patient appointments, ensuring efficient scheduling and a seam- less patient journey.

• Strictly adhere to infection control procedures to maintain a clean and safe healthcare environment for pa- tients and staff.

Bals Property Management - (Property Manager) - Dec 2022 - Present

• Managing a portfolio with 10+ properties (residential and commercial)

• Communicating with tenants & acting as a representative for the landlord as well as dealing with tenant disputes and handling contract negotiations

• Project Managing; overseeing any construction work/building and repairs/sourcing materials

• Liasing with Landlord Associations

RJR Chem (Site Lead for 2 Covid Vaccination Sites) - Oct 2022 - Dec 2022

• Responsible for the overall management of the vaccination centre in terms of health and safety, infection control, implementation of all relevant polices and Standard Operating Procedures (SOP)

• General planning and set up of sites; ensure adequate staffing levels, checking stock levels of PPE and vaccine consumables and pro-ac- tively staying up to date with the latest updates (e.g. covid software systems, JCVI updates, CDC/ EMA announcements).

• Covid-19 Vaccine - lead the co-ordination and oversight of vaccina- tion delivery

• Staff - ensuring all staff are briefed, trained & competent enough to carry our tasks given to them

• Marketing sites to increase the intake of patients.

• Being the final point of contact for any queries/complaints of a team of 10.

Agape Worldwide (Sales Representative) - Mar 2022 - Oct 2022

• Conducting sales and customer acquisition via our tailor made events marketing campaigns for blue chip clients including top National UK charities.

• Increasing brand awareness for clients through a plethora of innova- tive sales and marketing techniques.

• Took on a leadership role, training and developing entry level people

• Conducting and holding interviews over zoom as well as in person and calling new candidates offering positions.

Skills gained:

- Clear communication

- Patience

- ‘People-first’ attitude

- Strong team-working skills

- Resolving queries and

managing issues/

Skills gained:

- Building and developing my

interpersonal skills i.e.

learning how to effectively

teach/train different types of

people

- Motivating and building a

trusting relationship with

employees

- Forward planning and

strategic thinking

- Commercial awareness

NHS/Unipart (Customer Service Advisor) - Aug 2021 – Mar 2022

• Receive and record queries using GLPI software.

• Ensure that all enquiries and problems are answered promptly, investigat- ed and resolved, within the Customer Service guidelines.

• Deal with and resolve customer complaints

Islip Manor Medical Centre (Secretary) - Dec 2020 – Aug 2021

• Administrative work - meeting & greeting patients, booking patients in appropriate clinics, scanning and registering, repeat dispensing and check- ing criteria before issuing

• Meeting QOF targets - I took control of covid vaccinations within the surgery (created a spreadsheet and monitored them each month)

• Using NHS clinical systems such as System One and Accurx

• All training up to date, modules include: Adult Basic Life Support, Ana- phylaxis, Covid-19, Equality and Diversity and more New Look, West Bromwich (Sales Advisor) - Oct 2017 – Apr 2021

• Arranging merchandise according to popularity and other criteria such as launching a Christmas/Boxing Day Sale.

• Go the extra mile to meet targets & KPI’s - Top Sales Advisor 3 months in a row in 2020

• Operate the tills

•

Education:

Lordswood Sixth Form Centre: 2017-2019

A- Levels: Level 3 Diploma in Creative and Performing Arts (Distinction*) History (C) RE (D) Lordswood Girls School: 2016-2017

13 GCSE’s: A-C including (English - 7, Mathematics - 6, Science - B, IT application skills - Distinction*) Achievements:

• Completed the National Citizen Service (2017) - Had to complete a Social Action project for an elderly care home, worked with a group of 10 for 3 weeks, which escalated my team work enormously

• Volunteered at Future Leaders UCC in Ghana for 3 weeks of my summer (2018) - Throughout my time in Ghana, I was tutoring the students in the school and also participated as a teaching assistant.

• Developed & implemented a new system within the GP Surgery - Whilst working at the surgery I was in charge of covid vaccinations, I made a spreadsheet to show what patients were overdue/due their vacci- nations and sent messages out accordingly, which saved time and resources.

• Apart of the Landlord Accreditation Scheme within Stoke-On-Trent Council

• Responsible for Weekly Bulletins and taking team meetings daily (Agape Worldwide & RJR Chem)

• Certificate of Recognition - Covid-19 Vaccine Team - Unipart Logistics

• Site Lead for an Award Winning Vaccination Site - RJR Chem took 1st place for the “ABOVE AND BEYOND - TEAM” Award at the Chemist + Druggist Awards 2022

• Volunteer for AMindfulMessage - Presenting workshops to adults and children for a new multi-lingual mental health resource distributer and creating social media content in the form of reels & Tis Tok’s.

• Manage my own clothing company - Produce, market & sell handmade tie dye clothes over Instagram & Depop.

Skills gained:

- Outstanding organisation

- Good physical endurance

- Ability to showcase my

outgoing personality and

Skills gained:

- High ability to work under

pressure in a clinical

environment during the peak of

COVID-19.

- Complaint handling

- Monitoring progress towards

targets

Skills gained:

- Clear communication

- Patience

- ‘People-first’ attitude

- Strong team-working skills

- Resolving queries and

managing issues/complaints

Hobbies & Interests: I have a passion for taking part in sports and often go to the gym or go swimming or gymnastics to keep my- self fit and healthy. I enjoy keeping myself occupied, whether that is doing outdoor activities with my friends or being creative at home. I also love to travel and experience different cultures and perspectives. Supporting information

• Up to date training i.e. Anaphalyxis, Basic Life, Covid-19, Managing & Handling, GDPR

• Vaccination Training completed (Covid and Flu)

• First Aid Trained (2022)

• I am able to work flexible hours on weekends, weekdays, bank holidays

• Hold a clean full UK driver’s license

• I am willing to travel to go on any training courses to further my skills/achievements Reference available on request.

Contact this candidate