Customer Service Team Member
Resume:
Ajia Minner
Arlington, TX *****
****.**********@*****.***
Excelling in customer service-related work since 2020. Great with multitasking and using numerouscomputer programs including work specific programs. Professional at all to times to assure that thecustomer's needs and business needs are met. Team leadership skills
Managing Expertise
Authorized to work in the US for any employer
Work Experience
Team Member/Manager
Wendy's-Lubbock, TX
January 2020 to Present
Prepped food for customers, ran shifts and madesure that my teamwas able to meet goals and quota. Made sure store was cleaned properly before, during and after my shift. Made sure customers and team members request gothandledin a timely matter.Made time is reported correctly for team members for payroll.Provided afun, yet productive environment. As a managerI was responsible formaking surethe storewasready for the shift,communicatedwellwith others(team and customers alike), solve problems, demonstratedpatience and understanding, ensure customer satisfaction, and resolve any customer complaints.
Kitchen Aide
LUBBOCK HOSPITALITY-Lubbock, TX
September 2023 to February 2024
Customer Service Representative
FirstCare Health Plans-Lubbock, TX
May 2021 to July 2022
Remotely answeredincoming calls regarding government funded insurance inquires. I spokewith members regarding benefits, account changes and billing. I also spokewith healthcareprofessionals regarding billing, benefits verification, authorizations, and referrals for members. Education
High school or equivalent in N\A
Estacada Allprep Early College - Lubbock, TX
November 2018 to May 2021
Skills
• Kitchen Experience
• Culinary Experience
• Cooking
• Food Safety
• Guest services
• Customer service (3 years)
• Problem solving (3 years)
• Shipping & receiving (2 years)
• Picking & packing (1 year)
• Hotel experience
• Food handling
• Food industry
• Night audit
• Guest relations
• Kitchen aid (1 year)
• Dietary aide experience
• Communication skills
• Organizational skills
• Hotel management
Certifications and Licenses
ServSafe
May 2020 to May 2022
Food Handler
May 2020 to May 2022
ServSafe Manager
September 2022 to September 2027
Food Handler Certification
Driver's License
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