Customer Service Agent
Resume:
EDDIE MAUGHON
Oxford, GA *****
*****.*******@*****.***
Seasoned Small Business Owner with five years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Work Experience
Owner/E-Commerce Manager
MAUGHONS.COM - Oxford, GA
November 2018 to Present
Managed daily operations of business.
Identified new opportunities for growth, expansion, and diversification. Created marketing campaigns to attract new customers. Negotiated contracts with vendors and suppliers.
Oversaw budgeting and financial management.
Analyzed industry trends to develop competitive strategies. Merchadiser
SCOTTS/MIRACLE GRO - Marysville, OH
December 2016 to Present
Organized product displays in accordance with corporate guidelines. Created visual presentations that effectively promoted products. Collaborated with store management to ensure effective implementation of promotional activities. Conducted regular audits of store inventories and restocked shelves as needed. Ensured compliance with company policies and procedures regarding safety regulations. Communicated and coordinated execution of planograms with store management. Reorganized sales floor to promote sales, displaying high demand products in prime locations. Verified correct display signage for products and sales promotions to keep patrons aware. Department Supervisor
THE HOME DEPOT INC - Atlanta, GA
November 2009 to October 2016
Developed and implemented departmental policies and procedures. Conducted performance reviews for staff members.
Oversaw the hiring process, including recruiting, interviewing, and onboarding new employees. Resolved customer complaints in a timely manner.
Ensured compliance with all safety regulations across the department. Participated in weekly meetings with senior leadership teams to discuss progress. Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles. Education
BACHELOR OF ARTS in VISUAL COMMUNICATION
American InterContinental University - Schaumburg, IL August 2008 to August 2008
BBA in MARKETING
University of Georgia - Athens, GA
August 1988 to August 1988
Skills
• Merchandising
• Planograms
• Digital Marketing
• E-commerce
• Customer Service specialist
• Department Management
• Financial Management
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