Customer Service Sales Manager

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

SARA SIRET ESKENAZI

EXPERIENCED TRAVEL MANAGER

ENCINO, CA 91316 818-***-**** ***********@*****.*** Qualified Travel Manager intrigued by the prospect of joining EL-AL's team as your new District Sales Manager which will allows me to put my skills and knowledge to good use, offering 18+ years of experience and demonstrated record of achievement in sales and customer relations. Set up agreements and manage global customer / and employee base with self-motivation and success-driven attitude. Accomplished in growing gross sales, increasing and maximizing profits with a hands-on and proactive style. Excellent verbal and written communication, planning and relationship-building skills. Proficient in gathering market and competitor information and forecasting trends to optimize plans. Highly successful at delivering top-tier customer service and management skills.

Verbal and Written

Communication

Fluent in English, Hebrew,

Turkish / Conversational

Spanish MS Word, MS Excel, MS

Outlook, MS PowerPoint,

Internet

Air Ticket and Hotel Booking

Programs Amadeus, familiarity

on Sabre.

Highly Organized, Detail

Oriented. Loyal, Problem

Solving skills, Motivated and

Responsible.

Team Player, Immense ability

to work independently.

Ability to work fast pace

environment and multitask.

Skilled to identify and resolve

all problems.

Project Requirements

Professional Relationships

Personnel Management

Department Development

Promotional Events

SEPTEMBER 2017-AUGUST 2021

PI Case Manager /Scheduler Eminence Medical Group. Studio City, CA

Helped patients receive appropriate, high-quality care with reasonable results.

Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.

Evaluated treatment plans against individual goals and healthcare standards.

Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.

Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers. JANUARY 2013-AUGUST 2017

International Travel Consultant Vividsky Travel Studio City, CA Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships. Prepared necessary travel documentation for national and international trips to diverse locations.

Worked closely with top executives and assistants to meet compliance with strict business schedules.

Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.

Arranged travel accommodations for groups, couples, executives and special needs clients.

Coordinated cruises, trains and flights based on cost and time of travel to enhance client experience and satisfaction. Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.

Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business 100%.

Displayed travel brochures and other promotional materials strategically to foster brand awareness, focusing on international destinations such as Middle east, Africa and Oceania . Discussed security issues and protocols with individuals traveling to highly insecure areas such as Africa .

Organize Group and Individual Tailored International tours. Kept network of international agents to simplify and streamline international bookings.

Tracked unused customer tickets to exchange toward future trips and personal expenses.

Communicated with all clients using email, phone and face-to-face interactions.

Used Amadeus system to identify most cost-effective travel accommodations for clients.

Interviewed and qualified clients to determine international travel and lodging needs and recommended points of interest to maximize travel experiences.

Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Responded to clients' questions, issues and complaints and implemented appropriate solutions.

MAY 2012-DECEMBER 2012

Check in Operator - Part Time Hallmark Aviation Los Angeles International Airport - LAX, CA

Accomplished multiple tasks within established timeframes. Onboarded new employees with training and new hire documentation.

Provided a high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Problem solving

Developed friendly rapport with passengers while answering questions, making recommendations and leading conversations to bookings.

MAY 2009-JULY 2011

International Travel Consultant America Israel Travel Woodland Hills, CA

Managed business accounts with strong focus on achieving high levels of client praises and loyalty.

Arranged travel accommodations for groups, couples, executives and special needs clients.

Worked closely with top executives and assistants to meet compliance with strict business schedules.

Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships. Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.

Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.

Asked open-ended questions to better ascertain client needs and determine best international travel offerings.

Coordinated cruises, trains and flights based on cost and time of travel to enhance client experience and satisfaction. Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business 100%.

Kept network of international agents to simplify and streamline international bookings.

Tracked unused customer tickets to exchange toward future trips and personal expenses.

Communicated with all clients using email, phone and face-to-face interactions.

Used Amadeus system to identify most cost-effective travel accommodations for clients.

Interviewed and qualified clients to determine international travel and lodging needs and recommended points of interest to maximize travel experiences.

Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Responded to clients' questions, issues and complaints and implemented appropriate solutions.

MAY 2006-DECEMBER 2007

International Airline Tickets Sale Agent Picasso Travel And Consolidator City of Los Angeles, CA

Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns. Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Assisted call-in customers with questions and orders. Spoke to customers in native language to increase loyalty and establish relationships.

Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.

Performed cold-calling and follow-ups with leads to secure new revenue.

Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.

MARCH 1998-MAY 2004

Turkey Travel Department Manager Kishrey Teufa - Israel Ben Yehuda, Tel Aviv - Israel

Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.

Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets. Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

Managed team of 30 sales employees in house and 10 - 15 employees in Turkey, delegated tasks and held each employee accountable for completing assignments.

Offered hands-on assistance to employees, assessing needs and maintaining current knowledge of consumer preferences. Assigned tasks and established work schedules to staff to cover operational needs.

Trained team members in successful strategies to meet operational and sales targets.

Promoted culture focused on encouraging staff to develop skills and abilities.

Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.

Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.

Communicated with managers of other departments to maintain transparency.

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.

Research and find new destinations and hotels, negotiate and confirm contracts in order to increase sales.

Groups Correspondences, meetings create quote fares to satisfied customers in order increase sales, Presentations verbal EDUCATION

and Power Point. Educational tours.

Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions. MAY 1996-JANUARY 1998

Guest Relation Manager Falez Hotel - Antalya Antalya, Turkey Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.

Motivated and rewarded employees to improve engagement. Surveyed guests to check for areas in need of improvement. Oversaw regulated greeting and internal processing of guests upon arrival.

Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.

Remained available 12 hours daily to respond to guest needs, complaints or inquiries.

Enhanced response and resolution systems to meet changing demands.

Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

Hired and trained new employees, demonstrating best methods for serving clients and guests.

Greeted and assisted guests by gathering information pertaining to reservations or requests.

Supervised team of 3- 5 front desk agents each shift and helped to resolve issues arising during shifts.

Booked large groups for weddings, seminars, conferences and other events, providing best available room rates. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Demonstrated respect, friendliness and willingness to help wherever needed.

Worked flexible hours; night, weekend, and holiday shifts. JUNE 2021

Associate of Arts: Hypnotherapy

HMI Hypnotherapy College, Tarzana, CA

JULY 2010

Associate of Arts: General Literature

Pierce College Woodland Hills, Woodland Hills, CA

ADDITIONAL

INFORMATION

LANGUAGES

Professional References can be provided upon request English

Full Professional

Hebrew

Full Professional

Turkish

Native or Bilingual

Spanish

Professional Working

Contact this candidate