Customer Service Crew Member

ZAURIA DIXON

Chicago, IL, *****, United States • 773-***-**** • ***********@*****.***

Quality-driven Team Crew Member eager to contribute to the team's success by utilizing expertise in all aspects of restaurant operations. Background in retail and customer service, as well as a strong desire to learn more about food and beverages. Encourages employees to go above and beyond for customers in high-volume settings while maintaining high quality. Motivated individual.

Customer-focused

Meeting deadlines

Health codes compliance

Safe food handling

Menu knowledge

Verbal communication

Team building

Organizing and prioritizing

Cash register operation

Customer service

Computer proficiency

Point of Sale (POS) system operations

Liquor, wine and food service

High School Diploma - 2018

Gage Park High School - Chicago, IL

Security Officer - March, 2023 to Present

Titan Security Group - Chicago, IL

Ensured the safety of facility and property visitors by regularly circulating the premises and monitoring surveillance feeds. Wrote detailed reports on property damage, theft, unauthorized persons present, and other unusual occurrences. Greeted guests professionally and courteously in order to create a welcoming environment while keeping safety in mind. Security Guard - August, 2022 to February, 2023

KATES DETECTIVE AGENCY - Chicago, IL

Contacted law enforcement in the event of unauthorized persons, documents, or materials. Followed established procedures and posted orders to enforce company rules, policies, and regulations to the general public. Protected personal and company property from robbery, vandalism, and unauthorized entry. Front of The House - August, 2021 to May, 2022

Brown Bag Seafood Co. - Chicago, IL

Trained

I'm in charge of customer service, making sure that everyone has a good time. Was in charge of day-to-day FOH operations, ensuring that quality, standards, and customer expectations were met. Kept the tables clean by clearing dirty dishes, wiping down surfaces, and refreshing glasses. Maintaining a safe and healthy workplace

Cleaned, sanitized, and organized food speed racks, bins, and dry storage racks to keep food storage areas neat and prevent food-borne illness. Professional Summary

Skills

Education

Work History

Crew Member - December, 2017 to August, 2019

McDonald's - Chicago, IL

Restocked workstations with supplies and food display cases with fresh selections to reduce customer wait times during busy periods. Am in charge of taking orders from customers.

Ensuring that food is prepared and distributed properly. I'm in charge of keeping the dining room clean and tidy. Cleanliness, Customer Service, and Food Preparation Learned how to organize a group for maximum efficiency. SafeServ Certified: Food Handler

Certifications

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