Customer Service Associate

Professional Summary

Skills

Work History

JUDY WEAVER

Fertile, IA 50434 229-***-**** **************@*****.*** Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Dedicated person who can be depended on to

put forth my best effort each and every day

Work well independently but also in a group.

Ability to adjust to changes

Bringing my knowledge from other areas that I

have worked in.

Good knowledge of multiple task that include:

Motorcycle, homeowners, discounts, manual billing, CA Mileage, Carco, CRU, Driver exclusion, GAP,

Special projects/clean ups

Complex Problem-Solving

Policy and Procedure Adherence

May 2019 - Current

Fertile, IA

Customer Service Associate Processing

Allstate

Track, communicate, process and upload work tasks

Achieve daily service and productivity standards by preparing and uploading department tasks Thorough knowledge of policies and procedures

Work effectively under deadlines, independently

Follow written directions and compliance procedures Provide superior service to customers.

Responded proactively and positively to rapid change. Increased efficiency and team productivity by promoting operational best practices. Mentor co workers in new queues

Working knowledge of Excel and Ticket Office

May 2014 - May 2019

Fertile, IA

Customer Service Email Specialist

Allstate

Education

Promptly responded to inquiries and requests from customers. Assist customers with product questions to facilitate online ordering process. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Billing, adding, editing, or removing Credit Card, ACH, Direct Bill, or Escrow Information, including Loan Number for Homeowners Policies.

Changing due dates and making payment arrangements Coverage Questions

Documents Received/ Documents Requested

Endorsements

Advise of self-service options

Sep 2012 - May 2014

Fertile, IA

Customer Service Associate

Allstate

Answered customer telephone calls promptly to avoid on-hold wait times. Investigated and resolved customer inquiries and complaints quickly. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Followed up with customers about resolved issues to maintain high standards of customer service. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Increased efficiency and team productivity by promoting operational best practices. May 1982

Estherville, IA

Associate of Science: Rehabilitation Services

Iowa Lakes Community College

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