Customer Service Home Care
Resume:
Phillip Cain
Van Buren, MI *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Day Porter
Populist Cleaning Co.-Ypsilanti, MI
April 2023 to Present
Clean office building. Clean restrooms. Take out trash, vacuum, dust, etc Caregiver
Home care plus-Tuscaloosa, AL
May 2020 to April 2023
Assist with basic needs
Assess medical needs
Help with housekeeping
Monitor medications
Chef Assistant
College Fresh-Tuscaloosa, AL
February 2020 to April 2020
● Under the direction of the Chef, assist with preparation of food served using established production procedures and systems
● Receive product deliveries, assist in organization of inventory for kitchen, walk-in, store rooms and dining room as directed by the Chef
● Comply with established sanitation standards, personal hygiene, and health standards Clean and stock all supplies/staples in dining area for the current meal, snacks, etc. per specific client guidelines
● Store food properly and safely, marking the date and item following company policy and local health regulations
General Manager
Chuck E. Cheese Entertainment-Birmingham, AL
October 2018 to February 2020
● Time management skills while achieving safety standards and staying within company guidelines
● Develop sales programs to initiate that maximum profit is achieved
● Motivate team members to execute the best quality of products and services
● Supervise restaurant activities and daily operations to achieve highest productivity Senior Assistant Manager
CEC Entertainment, Inc-Birmingham, AL
August 2018 to October 2018
● Make daily decisions that involve time management, staff scheduling and support, uphold product quality, cleanliness and other Company standards
● Build sales and maximize profits by effectively recruiting, training, developing and communicating Company and
Guest expectations to the entire team
● Coach, teach and motivate team to maintain high quality Guest service and safety
● Exercise good business skills and judgement in cost control procedures, financial accounting, inventory levels and labor management
Line Cook Lead
Taco Mama-Birmingham, AL
April 2018 to October 2018
● Lead to assist and prepare meals for customers in efficient, timely manner
● Assisted in the onboard training of staff to properly prepare recipes and presentation per menu specifications
● Clean and maintain station following latest hygiene standards
● Perform extra responsibilities as requested by the Chef or Kitchen Manager
● Monitor proper rotation of prepped and batched food items while restocking all items as required throughout shift per pars
Assistant Kitchen Manager
Metro Diner-Birmingham, AL
April 2017 to April 2018
● Deliver customer service by interacting with customers while being friendly and courteous to create a return experience
● Attention to detail for the following elements: food standards, costs, safety, etc.
● Lead the back of house, assist team during heavy shifts, resolving conflicts and arranging stations to meet productivity
● Managed and created reports and budgets to deal with costs, pricing, creating work schedules and truck orders.
● Communicate standards and cooking methods to staff, give orders and speak with customers clearly.to assure staff followed proper food handling methods and maintained correct temperature of all food production.
Product Delivery Driver
Edward Brothers Malloy-Ann Arbor, MI
June 2015 to March 2017
● Used a commercial van to make deliveries to meet Salesmen specified orders; maintaining customer service and relationship with clientele
● Completed route per safety guidelines throughout the 90 mile radius, Southwestern Michigan
● Use hand held devices for routing information and customer delivery information.
● Utilized necessary assisting equipment to unload 25 lb boxes via lift and dolly.
● Remaining familiar with the delivery area, traffic patterns, weather conditions, and alternate routes Grill Cook
Baumhower's Wings of Tuscaloosa-Tuscaloosa, AL
October 2014 to June 2015
● Setup, breakdown, and cleanup of station meeting all sanitation guidelines per health and food safety guidelines
● Rotated stations via Pantry, Expo, Wings Station, and Check Out
● Prepare meals for customers in efficient, timely manner
● Maintains a proper level of food products on and near the line to insure timely cooking of orders
● Handled, stored, and rotated all products properly; tracked and reported any food wastage Education
N/A in Culinary Arts
Shelton State Community College - Tuscaloosa, AL
September 1993 to September 1994
N/A in Criminal Justice
Alabama A & M University - Huntsville, AL
August 1991 to December 1992
High School Diploma in Standard Courses
Central High East Campus - Tuscaloosa, AL
September 1988 to May 1991
Skills
• Food Safety
• Food Production
• Kitchen Management Experience
• Cooking
• Food Preparation
• Catering
• Food Handling
• Culinary Experience
• Account Reconciliation
• Program Development
• Financial Report Writing
• Inventory control
• Caregiving
• Kitchen experience
• Customer service
• Delivery driver experience
• Driving
• Communication skills
• Moving
• Customer service
• Basic math
• English
• Driving
• Customer service
• Dealership experience
• Pricing
• Food handling
• Guest services
• Cooking
• Restaurant experience
• Conflict management
• Kitchen management
• Employment & labor law
• Balance sheet reconciliation
• Account reconciliation
• Production planning
• Quality control
• Porter experience
• Serving
• Manual transmission
• Communication skills
• Cash handling
• Hospitality
• Hotel experience
• Organizational skills
Certifications and Licenses
ServSafe
March 2018 to March 2025
Driver's License
Food Handler Certification
Non-CDL Class C
Assessments
Automotive maintenance — Proficient
June 2022
Knowledge of vehicles, vehicle maintenance, and repairs Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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