District Manager Customer Service
Resume:
Roger L. Stanford
Morgantown, WV 26508
Objective:
To be associated with a company who will utilize my wealth of skills to develop and grow their business. My strong interviewing, hiring, training and development of employees will maximize profits and reduce employee turnover.
2000 to present:
Owner Merrywood Lane Country Store
Negotiate and implement store lease.
Build out store including store fixtures.
Negotiate and purchase store merchandise.
Review monthly P & L along with cost controls.
2000 to present:
Owner Merrywood Lane Wholesale Furniture
Negotiate and implement store lease.
Build out store woodshop including all fixtures.
Negotiated price and purchased all supplies.
Contacted independent stores to sell furniture.
Contacted wholesale warehouse to sell furniture.
Hired, trained, and developed all employees.
Delivered furniture to stores and warehouses from Midwest to East Coast.
Review monthly P & L along with cost control for shop operating expenses.
1992 – 2006
Owner Pretzel Twist
Operated five stores in two states.
Negotiated and implemented lease for each store.
Built out each store including all fixtures, electrical, plumbing and all finish work.
Hired, trained, and developed all employees for each individual store.
Maintained all operational standards, including customer service,
product quality and proper food handling.
Visited each store as needed, minimum monthly.
Reviewed P & L monthly
Reviewed expenses and payroll weekly
1978 to 1991
Hot Sams Pretzels / Corn Dog on a Stick
1978 – 1979 District Manager operated eighteen stores in Michigan
1979 – 1983 District Manager operated twenty-six stores in four states
1983 - 1987 District Manager operated fifty stores in sixteen states
1987 – 1991 Operations Manager operated up to three hundred and thirty stores Coast to Coast
Responsibilities
Supervised three hundred and thirty stores, eighteen hundred employees and
twenty-one district managers.
Interviewed, hired, trained and developed district managers.
Actively involved in projecting company sales, budgets by store, district, and region.
Wrote store Procedure Manuel and Training Manuel.
Visited each store minimum three times per year.
Maintained all operational standards and food quality for each store.
Conducted corporate meetings for district managers.
Reviewed each store P & L monthly (Sales, gross margins, and expenses)
Reviewed results with district managers.
Actively involved in establishing new products.
Reviewed new store locations.
Oversaw construction of new stores.
References
Josh Rice
Owner – Parks Heating and Air Conditioning
James Sabin, Associate Pastor
Kingdom EMC
Gary Cain
Previous Owner – Swanson Industries
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