Business Development Human Resource

John B. Caldwell III

Direct/Mobile 704-***-****

****************@*****.***

Objective

Result driven compliance consultant and sales professional seeking an opportunity to lead, coordinate, and manage client-based projects where I can utilize my managerial, business, sales, communications, and analytical skills to help meet the needs and demands of an innovative organization

Experience

Director of Business Development- Employment Learning Innovations

October 2012-Present

Assist clients in creation of workplaces and communities that are engaging, legally compliant and professional.

My drive for results has offered substantial benefit to my clients and substantial year over year territory growth (296% growth 2013-2022)

Top Salesperson (Total Revenue) 2013, 2014, 2016, 2017, 2018, 2019, 2021 and 2022.

Help organizations understand the connection between workplace conduct/culture and an organization’s ability to achieve their mission, vision and financial goals.

Initiate contact with current clients as well as prospects; call on current clients and prospects in person, e-mail correspondence and by telephone as appropriate

Design complex solutions specific to client business needs; prepare and present customized proposals to clients and prospects

Proactively stay abreast of Industry Learning and Development Trends (Corporate Ethics, Anti-Harassment and Civility)

Senior Director/Client Development- Global Compliance Services

July 2005-October 2012

Achieve assigned quota and territory/vertical market objectives

Negotiate, administer, extend, terminate, and renegotiate new and current client service agreements

Responsible for development of RFP proposals including pricing, content and client terms and conditions review

Design client solutions proposals specific to business needs identified; prepare and present customized proposals to clients and prospects

Coordinate sales activities with others in different departments throughout the company

Coordinate new sales activities (Needs analysis, pricing, marketing strategies and service agreements) with the Operations Department on capturing new clients

Coordinate client maintenance and revenue expansion strategies with internal functional departments with new clients. Regional Director and Account Management function as a team to maintain and expand existing contracted business

Effective and professional communication with VP Sales regarding sales and market trends, marketing materials requirements, competitive intelligence, potential and existing customer information

Senior Operations Manager- Convergys Corporation

November 1999-July 2005

Create and develop call center trending reports

Lead and developed workforce of 250+ advisors and 10 Team Managers

Train team managers on how to build relationship with advisor and peers to enhance performance and reliability in the workplace

Responsible for delivering accurate reports to the General Manager, Workforce, Human Resources and Training departments

Responsible for managing bonus/commission structure for inbound sales team.

Director of Customer Service- Duke Solutions

October/1998-November/1999

Responsible for providing customer service support for call groups, as well as other business units within Duke Solutions focused on wholesale energy markets in Texas, New York, Pennsylvania and California.

Responsible for tracking external customer satisfaction with services provided

Team Manager- Duke Energy Company

February/1992- October/1998

oResponsible for motivation of a large, diverse group of customer service specialist in team environment

oResponsible for team improvement, performance and results

Education

University of North Carolina at Charlotte, Charlotte NC

Bachelor of Arts, 1992

Major: History

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