Customer Service Store Manager

V*******

With college education in Paralegal studies as well as Medical Reimbursement along with previous employment history I obtain the skills of effectiveness creating Microsoft Word documentation along with Excel, I have strong knowledgeable skills with computers with the capabilities of completing research within a timely fashion along with multi-tasking and an eye for detail. I have experience hiring and scheduling a full staff, I am highly skilled with customer service skills and being quick as well as sufficient when it comes to critical thinking to get any job done in a timely manner.

Work Experience

Assistant Store Manager

March 2007- November 2021 Sonic Drive-In, Midlothian VA

Coordinating day-to-day operations

Ensuring company guidelines are followed.

Maintaining a safe and clean work environment

Interviewing and recruiting new team members

Delegating tasks to employees

Supervising, leading, and motivating employees.

Helping with monitoring and tracking operating costs, budgets, and resources

Creating reports, analyzing, interpreting, and presenting data

Managing customer complaints and resolving their issue

Supporting the general manager as needed

Education

AAS Paralegal Studies

Bryant & Stratton College

Ongoing

Correctly apply legal terminology in legal documents.

Develop and understand the basic responsibilities, legal and procedural theories, and limitations of a paralegal associate.

Draft a variety of legal writings including correspondence, pleadings, instruments, and memoranda.

Demonstrate an ability to read, analyze, and interpret legal documents, case law, and statutory law.

Apply information technology skills to general office and specific law office applications.

Research the law utilizing printed and online legal reference materials.

AAS Medical Reimbursement and Coding

(AHIMA certified)

2017-2019

Carry out medical coding, billing, transcription, data processing, and record keeping.

Abstract information from medical charts to assign the correct diagnosis (ICD-10), procedure (CPT) and supply (HCPCS Level II) code in a variety of medical situations.

Understand medical terminology, the structure and organization of body systems, and common pharmacological treatments.

Use protocols specific to diagnostically coding illness, injury, and medical services for patients receiving healthcare services in hospitals and physician practices.

Understand the concept and theory of diagnostic and procedural coding in physician and hospital environments.

H.V.A.C. certification

Piedmont Virginia Community College

Graduated: 2012

3.7 G.P.A.

Skills

Communication

Interpersonal skills

Fact checking

Teamwork

Ability to work independently

Multitasking

Attention to detail

Technology

Professionalism

Certifications:

Serve safe

HVAC helper certification

Deans list consecutively from 2017-2019

Contact this candidate