Operations Manager Accounts Receivable

Susan Fuller

Georgetown DE ***** 302-***-**** *************@*****.***

Professional Summary

Skilled Cash Operations Manager and Relationship Banker with 20 years in banking, progressing through positions of increasing responsibility and establishing continuous record of success.

Significant Responsibilities and Accomplishments

Caught multiple fraud incidents and saved bank significant money.

Brought Branch audit score from 47% to 97% in 3 years.

While in charge of Branch Operations, brought my Branch to top 5 in the Baltimore region.

Teller differences for Branch were below $50 on average.

Worked with bank auditor, auditing multiple branches.

Ordered weekly cash.

Responsible for teller scheduling.

Interviewed employees.

Disciplined employees with verbal, written, and final warnings.

Opened and closed the Branch.

Balanced ATMs and fixed minor mechanical issues.

Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys.

Work History

Relationship Banker Nov 2008 – Nov 2020

M&T Bank Arnold MD & Long Neck, DE

Processed customer requests for financial services, including reissuing statements, ordering additional checks and updating customer personal information in databases.

Worked with clients to address and respond to client and partnership management issues.

Developed customized solutions of deposit, lending and other products for small business customers.

Developed tailored solutions to meet individual banking needs.

Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.

Balanced teller drawers and ATM cash.

Checked accounts for fraud and provided law enforcement with relevant details.

Trained and mentored junior banking staff to maximize performance, efficiency and compliance.

Provided direction and leadership to all employees to maximize productivity and bottom -line profitability.

Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.

Provided advice on different bank products and financial options.

Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

Managed escalated phone calls by applying conflict resolution skills and extensive knowledge of bank policies, products and services.

Supervised branch operations and made continuous improvements in each area.

Opened, closed, and updated accounts for customers.

Documented transactions and moved, deposited withdrew money accurately to prevent errors.

Educated and worked with clients on ROI terms to find accurate solutions.

Worked with clients to develop financial planning strategies and solutions through evaluations of finances.

Teller May 2007 – Mar 2008

Navy Federal Credit Union Annapolis, MD

Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.

Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.

Processed customer transactions promptly, minimizing wait times.

Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.

Identified sales opportunities and referred customers to branch partners in financial services.

Competed highly accurate, high-volume money counts via both manual and machine- driven approaches.

Developed and maintained courteous and effective working relationships.

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