Call Center Customer Service Representative and Office Administration
Resume:
Denise Martinez **********@*****.***
JUL 2023 to JAN 2024 Genpact - REMOTE
Chargeback Associate I
● Processed fraud and merchant dispute claims on behalf of VISA / Master Card cardholders across numerous US-based financial institutions
● Blocked and reissued lost, stolen, and compromised credit cards due to fraud
● Reviewed claims and provided status to cardholders while adhering to strict confidentiality codes FEB 2022 to JUL 2023 FIS - REMOTE
Chargeback Associate I
● Processed fraud and merchant dispute claims on behalf of VISA / Master Card cardholders across numerous US-based financial institutions
● Blocked and reissued lost, stolen, and compromised credit cards due to fraud
● Reviewed claims and provided status to cardholders while adhering to strict confidentiality codes SEP 2017 to DEC 2021 Affordable Repairs & Painting - Brandon, FL Administrative Manager
● Payroll and Scheduling
● HR and Benefits Administration
● A/P and A/R
JAN 2016 to AUG 2017 Commercial Repairs & Sales [Call Center] - Riverview, FL Accounting / Data Entry Administrator
● A/P - Verified and entered vendor payables into QuickBooks
● Researched and resolved vendor payment inquiries
● A/R - Processed billing into QuickBooks, uploaded invoices into client billing portals NOV 2011 to JAN 2016 Macy's - Brandon, FL
Administrative Associate / Customer Service Associate / Bridal Consultant
● Provided administrative assistance to executives, and assisted with onboarding procedures
● Cultivated positive customer service experiences through successful post-POS relationships
● Managed Macy’s Bridal & Gift Registry while upholding brand standards and cultural heritage JUN 2010 to FEB 2011 [relocated to FL] Dos Gatos LTD - New York, NY Payroll Manager
● Processed weekly payroll for nine NYC restaurants while overseeing a small team
● Prepared payroll journal entries, overtime reports, and vacation accruals
● Maintained employee on/offboarding and benefit files Software application skills
NICE Softphone, DRC [Dispute Resolution Center], MS TEAMS, MS Outlook, MS Excel, MS Word, ADP/PC Payroll for Windows, ADP EZ Labor, ADP Time Saver, ADP Report Smith, QuickBooks, HR Office, Wave Cloud Accounting Certifications
ADP certified 'Human Resources and the Law’
Introduction to AGILE Methodology
Contact this candidate