Business Analyst It

Resume

Education

Bachelor of Science in Computer and Information Science, Cleveland State University. Minor course of study: Accounting and Business Law

Experience

Enterprise Systems Specialist, Cuyahoga County Department of Information Technology, December, 1999 – June, 2021 (retirement)

Installed, supported and maintained z/OS 2.2 Operating System on IBM z/9 mainframe

Supported LPAR definitions in z-series Hardware Management Console (HMC)

Upgraded from z/OS 1.9 to 2.2

Upgraded from z/OS 1.7 to 1.9

Upgraded from OS/390 to z/OS 1.7

Supported IBM’s Host On Demand, a web-based 3270 terminal emulator, providing TCP/IP access to TSO, IMS and CICS

Installed, supported and maintained third-party software, including Computer Associates (Broadcom)Tape Library Management System, Vanguard Systems RACF Administrator, MacKinney Systems VS Cobol Interpretor and Listcat+, BMC FileAid for MVS, DB/2 and IMS, Microfocus ChangeMan, BMC Control-M job scheduling software and others.

Monitored IBM DASD Storage array, consisting of emulated 3390 disk drives.

Responsible for weekly full storage backups, as well as special, on-request backups and dataset restore requests.

Maintained mainframe network connection, using TCP/IP.

Maintained support software for IBM 4100 laser page-printing system; configured Forms and Overlays.

Supported IBM 3494 Virtual Tape Library

Worked with IBM Resource Access Control Facility (RACF) and Vanguard RACF Administrator software to define and enforce system security policies.

Maintained Cisco PIX firewall and BlueCoat Network Appliance to enforce network access policies

Assisted Network Team with switches and router maintenance

Assisted Network Team with Cat-5 cable systems for servers and desktops, including failover cables for clustered Windows Servers

Provided end-user support to system users throughout the county government

Tracked user requests and problems using Cherwell Service Management software

Installed and maintained Windows Server (various editions), including Active Directory

Installed, maintained and supported z/VM operating system on IBM mainframe.

Installed, maintained and supported network connected time clocks at various locations around the county.

Documented mainframe systems

Provided end-user and operational support for DB/2, IMS and CICS

Occasionally provided systems programming support for DB2 and IMS

Utilized problem reporting systems to enter, track and resolve user-reported problems

Installed Novell SUSE Linux under IBM z/VM Operating system.

Installed Citrix system in support of the County’s Office of Budget Management

Instructor, Lorain County Joint Vocational School Part Time 2016-2017

Taught adult-education class in A+ Certification exam preparation (PC hardware techician)

Taught adult-education class in basic eBay buying/selling

Software Engineer, Key Bank, Cleveland, Ohio 1997-1999

Supported the bank's Small Business Loan Officers by providing laptop PC's and loading the bank's proprietary small business software, along with extracting mainframe date about the customers’ banking relationships

Provided trouble-shooting support to Loan Officers

Demonstrated small business software at investor meetings

Systems Programmer, RMS Technologies and Sterling Software, as a contractor at NASA's Lewis (now John Glenn) Research Center in Cleveland, Ohio 1992 – 1997

Installed, maintained and supported IBM VM/HPO operating system on Amdahl 580 IBM-compatible mainframe computers

Installed, maintained and supported third-party software

Provided end-user support for the center's engineers and scientist users

Installed and maintained OS/2 + Lan Manager network for small group or business users

Consultant, CAP Gemini, Inc., Cleveland, OH 1991-1992

Provided systems programming services to CAP Gemini clients

Systems Programmer, Ernst & Whinney (Ernst & Young, now EY), Cleveland, Ohio 1981-1991

Installed, maintained and supported IBM VM/SP operating system on IBM 4341 mainframe

Installed, maintained and supported third-party software on VM/SP

Maintained support software for IBM 3800 laser page-printing system (precursor to 4100)

Programmed IMS database online transaction under IBM MVS/SP operating system.

Programmed data transfer between VM/SP and MVS/SP using JES2 Remote Job Entry and Network Job Entry

Provided end-user support for both VM/SP and MVS/SP operating systems.

Customer Software Rep., DataGraphix, Inc., Cleveland, Oh, San Diego, CA 1975-1981

Installed DataGraphix software for Computer Output Microfilm on customer equipment

Trained customer personnel in uses of Datagraphix equipment and software

Marketing support for presale customer presentations

Project manager for software development of mini-computer based COM equipment

National customer support and trouble shooting

Application Programmer, Demand Deposit Accounting, National City Bank (PNC),

Cleveland, Ohio 1973-1975

Programmed the Bank’s DDA posting program in 370 Assembler Language under IBM’s DOS/VS operating system

Provided production support and trouble-shooting for DDA

Maintained Lockbox Analysis system written in Fortran IV

Special Skills/Knowledge

IBM z-series Assembler Language Programming

Cobol programming

IBM z-series Job Control Language (JCL)

IBM DB/2 database system (SQL)

IBM IMS database/data communications system

IBM Storage Management, including DASD and Tape subsystems

Basic networking, including desktop, routers, cabling, switches and firewalls.

IBM z/OS Operating System

IBM z/VM Operating System

REXX scripting language used in z/VM and z/OS

Microsoft Office products, including Word, Excel, Access and Powerpoint

Windows server operating systems, including Windows fail over clustering

Windows desktop operating system

Windows based image processing systems, such as Adobe Photoshop Elements and Faststone Image Viewer

Excellent communications skills, including public speaking and written documentation

TCP/IP Networking, including Cisco switches and routers.

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