Front Desk Receptionist
Resume:
Sonceria Sorrell-Swanigan
Inkster, MI *****
**************@*****.***
Work Experience
Front Desk Receptionist
Trans-Overseas-Romulus, MI
April 2024 to Present
Answer a switchboard phone line, direct calls to the correct department, scan files into the computer and create the milestone, and pass to correct department, sign guest in and provide a nametag, and keep the front area of the office.
Warehouse Inventory Clerk
RXO-Canton, MI
October 2023 to February 2024
Complete morning reports and end of shift reports. Print out carload tags for shipments being delivered. Closed shipments that were loaded and shipped out. Completed adjustments. Utilized Microsoft office, word, and excel. Counted how many trucks were in the yard from empties, inbounds and outbounds to complete the yard check report. Created seal paperwork and input it into the IMS system. Input what auto parts were put away by number and location. Deleted what was not in stock. Checked drivers in and stamped paperwork to acknowledge we had the load. Operations Agent
USA Logistic Services Inc / SBA Global-Romulus, MI April 2023 to October 2023
Answered phones and took messages. Created shipments on the computer. Completed billing. Created invoices. Conducted meetings. Entered necessary information into the system. Tracked and traced shipments. Knowledgeable with the SAP system. Knowledgeable in domestic and international shipments. Completed ACE for customs. Worked with dedicated trucks and time sensitive orders. Proficient with MS word, excel and outlook. Dispatched drivers for pick ups and deliveries to businesses and the airport. TMS knowledge
Global Operations Agent
PILOT FREIGHT SERVICES-Romulus, MI
October 2022 to February 2023
I quoted customers to move their freight from the US to oversees. Dock coordinator/Hr
Penske Logistics-Romulus, MI
October 2021 to February 2023
• Complete paperwork needed for loads coming in and making sure the company has the correct bills for any and all transactions
• Answer phones and questions from brokers from other companies
• Coordinate the dock making sure trucks are being off loaded in a timely matter and input any information in the the system using Microsoft
• Schedule all appointments using excel
• Set up meetings and work schedule for employees
• Scan, copy or print all paperwork and email necessary documents General Office Clerk/ Store Manager
Quarter Coin-Romulus, MI
September 2019 to December 2022
Answer phone lines, set appointments, handle large amount of cash, took inventory and scheduled employees work schedule.
Customer Service Representative/Telemarketer
IMA-Detroit, MI
October 2018 to January 2021
I was the top sales agent for 2 months straight. I set-up services for medical alert devices, solved any technical issues, trained other agents and closed sale orders. Quality Control Inspector/Office Clerk
Lear Corporation-Romulus, MI
February 2018 to July 2020
• Assist the Quality Manager in developing and maintaining ISO9100 procedures and work instructions
• Work with supervisors and managers to address shift concerns; investigate root cause issues and assist to develop permanent corrective actions
• Participates in the development, implementation and support of continuous improvement programs/ projects to ensure improvement of the quality management system
• Work with the QC Manager to identify initiatives to reduce product cost and/or improve quality of product and assist in implementation
• Assists in gathering data, compiling information and assisting management in development of metrics and reports
• Analyzes and resolves work problems, or assists workers in solving work problems
• Perform risk analysis and proactively provide testing options and risk mitigation solutions to Quality Manager
• Answer multiple phones lines, scan fax and copy all paperwork, email necessary companies associated, complete inbound and outbound paperwork for routes including canada Production Associate
GNA-Westland, MI
September 2015 to February 2017
• Safely operate several manufacturing machines, including hydraulic press, milling machine and shaper to create metal parts for automobiles
• Perform routine maintenance and clean machines nightly to ensure smooth operations
• Maintain detailed production reports, logging any lags or time lost due to machine malfunction
• Ensure quality of each and every product, discarding damaged or warped pieces Education
High school diploma
Everest Community College - Newport News, VA
June 2009 to January 2010
Skills
• Account management
• Customer service
• Quality Management
• Telemarketing
• Quality Control
• Microsoft Office
• Computer Networking
• Quality Inspection
• Front Desk
• Process Improvement
• Quality assurance
• Computer networking
• Customer relationship management
• Sales Assessments Customer service -- Proficient July 2021 Identifying and resolving common customer issues Full results: Proficient Customer focus & orientation -- Highly Proficient January 2021 Responding to customer situations with sensitivity Full results: Highly Proficient Administrative assistant/receptionist -- Completed January 2022 Using basic scheduling and organizational skills in an office setting Full results: Completed Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Supply chain
• SAP ERP
• Windows
• Project Management
• Microsoft Word
• Analysis skills
• Clerical Experience
• Supply chain management
• Freight
• Marketing
• Transportation management systems
• SAP
• Supply chain
• Multi-line Phone Systems
• Typing
• Continuous improvement
• Quality control
• Quality assurance
• Continuous improvement
• Leadership
• Clerical experience
• Interviewing
• Hospital experience
• Proofreading
• Human resources
• Supply chain
• Typing
• Customer service
• Order fulfillment
• Google Docs
• Freight
• Windows
• SAP
• Guest services
• Transportation management systems
• Cash handling
• Front desk
• POS
• Computer networking
• Telemarketing
• Medical terminology
• Sales
• Personal assistant experience
• Office management
• Hotel experience
• Driving
• Restaurant experience
• Medical records
• Social media management
• Databases
• Cash register
• Retail sales
• Supervising experience
• Customer relationship management
• Analysis skills
• Computer literacy
• Microsoft Excel
• Medical office experience
• Organizational skills
• Computer skills
• Phone etiquette
• Communication skills
• EMR systems
• QuickBooks
• Microsoft Office
• Administrative experience
• English
• Inventory control
• Warehouse experience
• Hospitality
• Order entry
• Basic math
• Microsoft Word
• Manufacturing
• Dispatching
• Logistics
• Warehouse management system
• Recruiting
• Editing
• Inventory management
• Google Ads
• Conflict management
• Employment & labor law
• Accounts receivable
• Transportation management
• Marketing
• Management
• Office experience
• Documentation review
• Calendar management
• Live chat
• Microsoft Outlook
• Data entry
• Filing
• Expediting
• LMS
• Employee relations
• Word processing
• Math
• GPS
• Oracle Transportation Management
• Microsoft Powerpoint
• Outdoor work
• Shipping & receiving
• Customer support
• Time management
• Medical transportation experience
• Cleaning
• ISO 9001
• High availability
• Data analytics
• Relationship management
• Mobile applications
• Fashion styling
• Upselling
• Budgeting
• System administration
• CRM software
• Supply chain management
• Negotiation
• iOS
• Inside sales
• Google Suite
• Remote recruiting
• Digital marketing
• Operations management
• Employee evaluation
• Aloha POS
• Food safety
• Serving
• Sanitation
• Dry cleaning
• Custodial experience
• Working with people with disabilities
• Food service management
• Bar management
• EDI
• Production planning
• Warehouse management
• Demand planning
• Process improvement
• B2B
• IATF 16949:2016
• Quality audits
• Six Sigma
• Baking
• Food service
• Quick service & fast food restaurant
• Assistant manager experience
• Accounting software
• Property management
• Project scheduling
• Data management
• Salesforce
• Payroll
• Grocery store
• Multi-line phone systems
• Social listening
• Events management
• Event planning
• Patient service
• SAP ERP
• Project management
• Private practice
• Team management
• Vendor management
• Production management
• ERP systems
• PeopleSoft
• Social media marketing
• DocuSign
• Social media strategy
• Executive administrative support
• Microsoft Outlook Calendar
• Microsoft Access
• Forecasting
• Software troubleshooting
• Accounting
• Visio
• Web accessibility
• Warehouse management system
• Warehouse management
Certifications and Licenses
driver's license
servsafe
hazardous waste operations & emergency response training January 2023 to Present
food handler certification
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