Customer Service Nursing Assistant

NIA TIMMONS

Marion SC, ***** / ***.*******@*****.*** / 843-***-****

Skills Summary

Highly experienced and motivated Customer Service Manager of 4+ years, with comprising insight on managing a team, data entry, sales, and communication. Along with experience with technology: troubleshooting, being tech savvy, documenting and reporting. Giving me great confidence as I break into the medical field as a 1-year Certified Nursing Assistant and nursing student. I’m perfecting my Communication and management skills with more tech experience. Which allows me to flourish when I execute more minor skills like attention to detail, customer service, and interpersonal skills. I’m Filled with passion with an intent to have a positive impact on people and customers throughout communities.

Education

High School Diploma June 2019

Mullins High School (9-12)

Certified Nursing Assistant June 2023

Florence Darlington Technical College

Registered Pharmacy Technician June 2022

LLR-Board of Pharmacy

South Carolina Licensed Braider August 2023

LLR -Board of Cosmetology

Experience

Tele performance

Customer Support Agent January 2024- May 2024 Seasonal Assignment

Answer 20+Inbound calls with an earning of 30 NTP and 95% customer satisfaction rate

Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns

Handle and carefully respond to all customer inquiries

Provide excellent customer service through active listening

Work with confidential customer information and treat it sensitively

Aim to resolve issues on the first call by being proactive

Appropriately communicate with customers

Calmly attempt to resolve and de-escalate any issues

Escalate interactions when necessary and appropriate

Track all call related information for auditing and reporting purposes

Provide feedback on call issues

Upsell if required

MUSC

Certified Nursing Assistant June 2024- Current

Demonstrate our core values of Accountability, Caring, Collaboration, Innovation and Integrity in everything they do

Work in an environment where the highest professional and ethical standards are maintained as well as full compliance with all Federal, State and Local laws and regulations

Assist resident with daily activities and task

Taking vital signs, Dress, Lifting residents into beds or wheelchairs, Bedpan, Answering patient calls, Serve meals and help patients eat, Bathing patients, Changing Linens, Ensure that bedridden patients are moved, Helping to move patients, Monitoring patient Health, Dispensing medications, Medical device, Personal grooming, Positioning patients, Set up medical equipment when needed, Stocking supplies

McDonald’s

Customer Service Manager July 2017- December 2022

Ensured quality of food and service thru effective people and management skill.

Effective handled of labor and food targets to meet company goals Resolved customer complaints and initiated corrections to make sure customers were properly handled and happy.

Integrated people skills along with effective customer resolution to alleviate customer conflicts.

Learned and trained employees on new policies and products that were implemented at time of employment.

Hired new employees and followed up on their progress.

Responsible for quality, service, and cleanliness.

Monitored employees from Observation Post and from all areas of restaurant.

Prepared food while delivering a quality and fast made neat product.

Recorded inventory and labor targets at the end of shifts.

Related Skills

Record Charting

Relationship-Building

Problem Solving

Medications Familiarity

Coordination

Interpersonal Communication

Customer Service Manager

Leadership

Management

Attention to Details

Empathy

Adaptability

Critical Thinking

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