General Manager Customer Experience
Resume:
Glenside, PA *****
PROFESSIONAL SUMMARY
Highly motivated and client focused
professional eager to utilize social
skills with business experience in the
sales field. Presently seeking a
challenging sales role with a high
growth company that offers
advancement opportunities to utilize
experience and leadership skills to
succeed.
CONTACT INFORMATION
***************@*****.***
ADDITIONAL SKILLS
Client Engagement & Management
Negotiation
Adaptability
Communication
Problem Solving
Receptive
Detail Oriented
Business
EXPERIENCE
Franzone’s Pizzeria – Manayunk
Owner and Operator
January 2019 – February 2024
- Cultivated long-term relationships with five different third- party vendors, (Sysco, US Foods, PFG, etc..) responsible for supplying critical needs for the day-to-day operations
- Created Marketing events where myself and/or employees would promote the restaurant, E.g. Online, Phone, Radio, and in the community
- Oversaw and managed hiring and onboarding process for all restaurant employees
- Provided the best customer experience on a daily basis fulfilling all orders and requests to ensure our consumers satisfaction
- Mitigated challenges related to the changing landscape of the restaurant industry due to COVID, the rise in food costs and staffing shortages
Franzone’s Pizzeria – Manayunk
General Manager
March 2013 – December 2018
- Managed scheduling and resource allocation for 8-10 different employees
- Curated a creative menu, along with our specials, to market our business to the needs of our surrounding customers
- Forecasted and anticipated external events to anticipate supply needs
Churchill Linens
Sales Representative
June 2011 – February 2012
- Created new accounts in need of restaurant linens and uniform rentals based on canvased leads found by myself
- Generated and maintained relationships with business owners to expertly negotiate favorable terms
- Responsible for calling on new and established accounts to assist in meeting sales goals and growing business
Contact this candidate