Senior Office 365 Engineer

FRANCK STEPHANE

Phone: 470-***-****

Email: ****************@*****.***

Professional Summary

•Over 20 years of experience in Information Technology specializing in architecture and administration across diverse industries such as Healthcare, Finance, e-commerce, etc.

•Extensive knowledge of Active Directory, encompassing Federated Services, Enterprise Group Policy Management, and Microsoft Identity Management platforms.

•Successful implementation and upkeep of Active Directory Environments, providing essential support to end users within Production Environments.

•Proficiency in governance, identity management, mobile device management (MDM), and meticulous technical documentation and reporting.

•Successfully Led Office 365 Migration and Hybrid Solutions ensuring seamless transitions to Office 365 environments, ensuring minimal disruption to operations while enhancing productivity and collaboration across the organization while resolving technical issues, automating procedures with PowerShell scripting, and overseeing the monitoring and maintenance of Office 365 systems.

•Fulfilling the role of Server Administrator for 70+ Microsoft Servers running Windows Server.

•Expertise in the analysis, design, and development of enterprise messaging systems, including email and Skype-for-Business for voice/text communications.

•Administration, installation, troubleshooting, operation, testing, configuration, and migration of messaging technologies.

•Skilfully leveraged advanced techniques such as clustering, DAG (Database Availability Groups), load balancing, and Lync pools, demonstrating expertise in ensuring uninterrupted communication channels critical to business operations.

•Proficiency in scripting (PowerShell, etc.) for administration, operations, configuration, and reporting purposes.

•Firm grasp of messaging best practices and their practical application in operational environments.

•In-depth hands-on experience with Microsoft Exchange and Lync Server. Comprehensive experience in deployment, configuration, and administration of Teams

•Expertise in the implementation, configuration, migration, and administration of Microsoft Exchange Online, Exchange Server 2007/2010/2013, Windows Client XP/7/8/10, Windows Server 2003/2008/2012, Outlook Client 2007/2010/2013, Active Directory/Azure, DirSync/Azure AD Connect, and mobile device technologies.

•Extensive troubleshooting experience across Physical and virtual infrastructure in Cloud and On-Premise environments, spanning Windows server, Active Directory, Networking, Storage, VMware, Hyper-V, AWS Cloud, Microsoft Azure (IAAS, PAAS, SAAS), MS Exchange, Office 365, PowerShell scripting, and automation.

•Expertise in esigned and implemented voice architecture solutions within Teams, including call flow configurations, auto attendants, and call queues.

•Extensive experience in troubleshooting Physical and virtual infrastructure in the Cloud and On-Premise on Windows server, Active Directory, Networking, Storage, VMware, Hyper-V, AWS Cloud, Microsoft Azure (IAAS, PAAS, SAAS), MS Exchange, Office 365, Power Shell scripting, and Power Shell.

•Provided leadership and mentorship to Office 365 administrators and end-users, empowering them to leverage the full potential of Office 365 for improved productivity and collaboration.

Technical Skills

Exchange – DAG, CAS ARRAYS, Load Balancing, Continuous Cluster Replication (CCR), Standby Cluster Replication (SCR), Local Copy Replication (LCR), Hub Transport Server, Exchange management console (EMC)), Transport pipeline, Managed Availability, Exchange Admin Center (EAC), Outlook Web App (OWA)/Outlook On the Web (OOTW) for 2016, Exchange Online Protection (EOP), Exchange Admin Center (EAC), Active Directory Federation Services (ADFS), DirSync, Azure AD Connect, Hybrid, Staged, Cutover

Servers - Microsoft Exchange Server 2007, 2010, 2013, 2016/Exchange Online/Office 365/Outlook Web App (OWA), Windows Server 2008R2, 2012R2, 2016 Microsoft PowerShell 5.0, 4.0, Microsoft Active Directory, Lync Server, Hub Transport Server, Oracle Virtual Box, Virtual Machine, Microsoft HyperV, Mailbox Servers, Client Access Server, Edge server, Dial-In/Dial-Out, Lync Online, Front End Server, Back End Server, Director Server, Mediation Server, Proxy Server, Cloud Servers

Tools - Database Availability Group (DAG), DAC Mode, Exchange management console (EMC), PowerShell scripting, Visual Basic Scripting, Microsoft ADFS, DirSync, SCCM and SCOM, Microsoft Identity software (ILM, FIM, MIM, ILM 2007 to MIM 2016), Azure AD Connect and ADFS, Microsoft Federation

Protocols - TCP/IP, DNS, SIP, MAPI, SMTP. DHCP/DNS/VPN/TCP/IP, POP, IMAP

Administration - Email Services, User management, Permissions and authentication, Managed Availability, Critical Access, Mobile Device Management, Exchange Aware Proxy Server, Storage LDAP, Domain Management, Load Balancing, Database availability, Role-based access control, Namespaces, Requesters, Migration, Registry management and editing, Disaster Recovery, Backup Restore, Coexistence, Process Testing, Policy Administration, Distributed Groups, Dynamic Groups, Identity Management

Documentation: Exchange Best Practices Analyzer, Hybrid Configuration Wizard

Security Information Systems: Firewalls, IronPort, Microsoft Defenfer, Microsoft Purview

Networking, MDM & Tools: Switches, Intune, Jmaf, Wireshark, Palo Alto, Sophos

Software: MS Office Suite, MS Visio, MS Project, Oracle EBM/SQL

Soft Skills: Leadership, Mentoring, Coaching, Customer Service, Support, Team Member and Team Building

Professional Experience

Sr Microsoft 365 Consultant

March 2022-Present: General Motors, Detroit, Michigan

Summary: As the Sr Microsoft 365 Consultant at General Motors, Detroit, Michigan, I led a team in transitioning from on-premise messaging architecture to Microsoft 365 cloud infrastructure. I defined comprehensive migration strategies, managed identity and access solutions, and ensured optimal performance, scalability, and security in the new cloud environment.

•Led the team and orchestrated the transition from on-premise messaging architecture to Microsoft 365 dedicated cloud infrastructure, meticulously planning and executing the migration strategy.

•Defined end-to-end solutions for migration projects, encompassing the move to Azure and Microsoft 365 cloud services, ensuring optimal performance, scalability, and security.

•Strategized networking readiness requirements for Microsoft 365, aligning infrastructure with best practices to optimize connectivity and performance.

•Managed ADFS, ADFS proxy, SSO, and MFA implementations, adhering to best practices for identity and access management.

•Designed role-based access control (RBAC) models for Microsoft 365 admin roles, adhering to the principle of least privilege to enhance security posture.

•Oversaw the creation and management of virtual machines, networks, resource groups, containers, and cloud storage.

•Established hybrid environments for Exchange, facilitating seamless integration between on-premise and Exchange Online deployments.

•Utilized PowerShell scripting for various tasks including migration batch creation, user management, and automation of administrative tasks, streamlining operations and improving efficiency.

•Architected and implemented enterprise-scale Active Directory (AD) infrastructures, ensuring high availability and security.

•Integrated Active Directory with Office 365, enabling seamless single sign-on (SSO) and streamlined user management.

•Managed Azure Active Directory, including permissions, accounts, and Azure Information and Threat Protection, ensuring robust security and compliance.

•Conducted cross-forest migrations of Active Directory and mailboxes during M&A operations, ensuring a smooth transition and minimal disruption.

•Led migration and upgrade projects for Active Directory domains and forests, ensuring minimal disruption and data integrity.

•Configured and managed authentication mechanisms such as SAML, relying party trusts, and authentication brokers with Azure AD, ensuring secure access control.

•Implemented Privileged Identity Management (PIM) to safeguard admin accounts, providing just-in-time access to privileged resources.

•Leveraged Power Automate for OneDrive backups and alerts, enhancing data protection and monitoring capabilities.

•Deployed Teams for all cloud users and created mail-enabled groups, facilitating seamless collaboration and communication.

•Implemented mobility solutions through Intune for device management and conditional access policies, ensuring secure and compliant access to corporate resources.

•Deploye Entra ID App Proxy to manage on-premises Application

•Deployed Intune for 1500 Windows, MacOs and Linux devices. created custom configuration and compliance policies to secure the devices. Also managed policies for Android and iOs phones to be managed by organization

•Deployed Defender for Identity and Cloud App Security to secure the Identities

•Deployed Microsoft Purview to secure the data and meet compliance requirements

•Migrated old Development server Exchange 2010 to Exchange 2016

Senior Microsoft Teams Expert

September 2020-March 2022: US Cellular Chicago, Illinois

Summary: As a Senior Microsoft Teams Expert with US Cellular, I managed user and device operations for approximately 4,000 devices, ensuring optimal performance. I led the deployment and configuration of Microsoft Teams, integrated voice services, and conducted network readiness assessments to enhance Office 365 performance. I collaborated with various teams to ensure seamless coordination of migration activities, established governance policies, and provided Level 3 technical support for over 40,000 users worldwide.

•Managed user and device operations, overseeing around 4000 devices, ensuring optimal performance and usage of active devices.

•Collaborated extensively with multiple teams, including Exchange, voice, privilege access, and international teams, ensuring seamless coordination and alignment of migration activities.

•Led the deployment and configuration of Microsoft Teams, ensuring seamless integration with existing Office 365 services.

•Conducted network readiness assessments for Microsoft 365 deployments, identifying and addressing potential connectivity issues.

•Optimized network configurations to enhance performance and reliability of Office 365 services, including Teams and voice communications.

•Implemented network security measures to protect data and ensure compliance with industry standards and best practices. Developed and executed user adoption programs, providing training and support to maximize the utilization of Microsoft Teams for collaboration and communication.

•Managed the integration of voice services within Teams, including direct routing, call quality optimization, and troubleshooting voice-related issues.

•Established governance policies for Microsoft Teams, including lifecycle management, data retention, and compliance requirements.

•Spearheaded the team and led migrations in the AMER region, overseeing the migration process for thousands of users across multiple cities in the US and Canada, coordinated with local managers, tracked migration progress, and delivered weekly status reports.

•Provided Level 3 technical support and incident resolution for over 40,000 users worldwide using ServiceNow. Troubleshot issues with user devices and monitored alerts.

•Conducted rigorous testing and pre-production testing to ensure the smooth deployment of migration processes and minimize disruptions.

•Managed and maintained the device management infrastructure, including installations, updates, certificate management, and device policy publishing, ensuring optimal performance and security.

•Created comprehensive project documentation, including design, build, and knowledge base articles, as well as technical documentation and reference guides for technicians and end-users.

•Leveraged PowerShell scripts for various tasks, such as enabling and configuring devices, automating user management, and streamlining administrative processes.

•Utilized device management consoles for configuration, including creating policies, managing groups, and service accounts, ensuring efficient workflows.

•Configured cloud VMs and policies, deployed UAT environments, integrated O365/M365 services, and configured RBAC, optimizing cloud-based management capabilities.

•Conducted infrastructure upgrades, remediated security policies, patched servers, integrated databases, and cleaned up and upgraded certificates, ensuring compliance and security standards were met.

Office 365 Migration Lead

April 2017-September 2020: Centene, St. Louis, MO

Summary: As Office 365 Migration Lead with Centene, I contributed to the project and migrated an Exchange 2013 on-prem environment to an Exchange 2016/Office 365 hybrid environment, ensuring seamless integration and enhanced functionality. I played a key role in facilitating stakeholder meetings to execute the migration plan effectively.

•Ensured readiness of Windows servers, virtual servers, and network systems for migration.

•Deployed and maintained Exchange 2016 servers on a virtual environment with the latest updates.

•Implemented identity and access management system on a highly available platform in parallel with migration.

•Managed batch creation and migration of user mailbox accounts using PowerShell scripting. Orchestrated Office 365 rollout, configuring DNS domains, and assigning user licenses.

•Took charge of orchestrating the Office 365 rollout, overseeing the configuration of DNS domains and allocation of user licenses, ensuring alignment with organizational objectives.

•Led the establishment of federation between on-premises Exchange and Office 365 using ADFS and Azure ADConnect, facilitating secure communication and data exchange between environments.

•Utilized Hybrid Configuration Wizard (HCW) to establish connectors with Office 365

•Managed migration batches in the Exchange Admin Center, monitoring status and ensuring compliance with policies like HIPAA

•Integrated Microsoft Intune for advanced MDM management in a Hybrid Exchange environment.

Exchange Migration Engineer

May 2015 – Mar 2017 : Goldman Sachs, New York City, NY

Summary: As an Exchange Migration Engineer with Goldman Sachs, I developed and executed detailed migration plans to transition from legacy email systems to Exchange Online, ensuring minimal disruption. I conducted infrastructure assessments, managed data migration, and configured hybrid Exchange environments, maintaining security and compliance standards. I also streamlined user management, optimized message flow, and provided advanced support, enhancing the performance and reliability of messaging systems across the organization.

•Develop and execute detailed migration plans for moving from legacy email systems to Exchange Online, ensuring minimal disruption to business operations.

•Conduct comprehensive assessments of existing email infrastructure, identifying dependencies, potential issues, and areas for optimization.

•Manage the migration of mailboxes, calendars, contacts, and other data from on-premises Exchange servers to Exchange Online, ensuring data integrity and security.

•Configure and manage hybrid Exchange environments, facilitating smooth coexistence between on-premises and cloud systems during migration phases.

•Implement and maintain security measures and compliance policies during and after migrations, adhering to stringent organizational standards.

•Oversee management of users, groups, and distribution lists in both on-premises and cloud environments, ensuring seamless access and functionality.

•Monitor performance of Exchange services post-migration, identifying and resolving performance bottlenecks or issues.

•Provide advanced troubleshooting and support for migration-related issues, collaborating with IT support teams to ensure quick resolution.

•Create detailed documentation of migration processes, configurations, and policies, and provide regular status reports to stakeholders.

•Train IT staff and end-users on new Exchange Online features and best practices, ensuring effective utilization of the new system.

•Utilize PowerShell and other tools to automate migration tasks, manage user accounts, and streamline administrative processes.

•Ensure seamless integration of Exchange Online with other Office 365 services such as Teams, SharePoint, and OneDrive.

•Coordinate migration activities with cross-functional teams, ensuring project milestones are met and risks are managed effectively.

•Provide post-migration support and conduct follow-up assessments to ensure stability and performance of the new Exchange environment.

•Ensure all migration activities comply with relevant regulatory requirements and internal policies, maintaining data integrity and confidentiality.

•Identify opportunities for improving migration processes and Exchange environment, implementing best practices and innovative solutions.

•Design and implement robust messaging solutions, including Exchange Server, to support organizational communication needs.

•Administer and maintain Exchange Server environments, ensuring high availability, performance, and security.

•Optimize message flow and delivery processes, ensuring efficient and reliable email communication within the organization.

•Implement and manage spam filtering, anti-malware solutions, and email security measures to protect the messaging environment.

•Develop and maintain backup and disaster recovery plans for messaging systems, ensuring data integrity and business continuity.

•Utilize monitoring tools and analytics to track messaging system performance, identifying and addressing potential issues proactively.

•Conduct capacity planning for messaging systems, ensuring scalability and performance to meet current and future needs.

•Develop and enforce messaging policies, including retention, archiving, and compliance policies, aligning with organizational and regulatory requirements.

•Collaborate with network, security, and IT teams to ensure seamless integration and operation of messaging systems within broader IT infrastructure.

•Provide Level 3 technical support for messaging-related issues, resolving escalated incidents and service requests.

•Manage relationships with messaging service vendors, ensuring delivery of high-quality services and support.

Microsoft Windows/ Exchange Administrator

March 2013 - April 2015: Vector Group Ltd., Miami, FL

Summary: As a Microsoft Windows/ Exchange Administrator with Vector Group Ltd.,

I led the design and implementation of Microsoft Windows and Exchange farms, ensuring seamless integration and high availability. Developed custom PowerShell scripts for automation, resolving technical issues efficiently, and optimizing system performance.

•Designed and deployed Microsoft Windows and Exchange farms within the network infrastructure, ensuring robust and scalable email services.

•Prepared and updated Windows servers and virtual environments for Exchange 2016 integration alongside Exchange 2013 in a side-by-side configuration to facilitate migration.

•Engineered highly available messaging server infrastructures using clustering, DAG, load balancing, and pool pairing techniques to ensure continuous email services.

•Developed custom PowerShell scripts for automation and utilized PowerShell extensively in Exchange environments to streamline administrative tasks.

•Configured and deployed Exchange roles including Edge Transport and Mailbox, ensuring seamless messaging operations.

•Managed Office 365 tasks efficiently using PowerShell automation, ensuring seamless integration and management of cloud-based email services.

•Created and validated PowerShell scripts for batch migration from Exchange 2013 to Exchange 2016, ensuring smooth transitions and minimal downtime.

•Maintained Azure Active Directory Connector and ensured alignment with internal Active Directory domains. Handled networking protocols such as TCP/IP, DNS, MAPI, and SMTP.

•Resolved tenancy technical issues and automated Office 365 procedures using PowerShell scripting to enhance efficiency and reliability.

•Developed and policies for Exchange online on Office 365, including data retention, compliance, and security policies.

•Acted as Subject implemented Matter Expert (SME) and liaison between operations, helpdesk, and network teams to ensure uninterrupted email service delivery to users.

•Utilized Exchange Management Console and Exchange Management Shell for administrative tasks and configuration management, ensuring efficient operation and maintenance of the Exchange environment.

Messaging/ Systems Administrator

January 2009 – Feb 2013: Murphy USA, El Dorado, AR

Summary: As a Messaging/ Systems Administrator with Murphy USA, I contributed to the optimization of Enterprise Exchange Messaging system, orchestrating the deployment of a new 2012R2 forest/domain architecture for streamlined operations. I provided expert troubleshooting and support for infrastructure, facilitated large-scale Active Directory/Exchange configurations, and ensured smooth OS upgrades, bolstering the efficiency and reliability of the IT environment.

s

•Conducted daily monitoring of Exchange software using native tools and SCOM, ensuring optimal performance and reliability.

•Collaborated with the Windows team to seamlessly install Exchange 2013 patches, enhancing system security and functionality.

•Leveraged PowerShell for efficient administration and process automation, streamlining operational tasks and improving productivity.

•Spearheaded the development and deployment of a new 2012R2 forest/domain architecture, consolidating activities and resources for enhanced security and efficiency.

•Provided expert troubleshooting for physical and virtual infrastructure, including Windows server, Active Directory, and Microsoft Hyper-V, ensuring uninterrupted operation.

•Implemented large-scale Active Directory/Exchange 2013 and Lync 2010 configurations, contributing to a robust IT infrastructure.

•Facilitated OS upgrades from Windows Server 2008 to Windows Server 2012, ensuring compatibility and performance optimization.

•Managed Active Directory at the enterprise level, providing comprehensive support and management.

•Monitored and managed all email platforms and interconnections, ensuring seamless communication within the organization.

•Installed and configured Lync servers within the IT environment, enabling effective communication and collaboration.

IT Help–Desk/Administrator

February 2004-December 2008: Anthem, Inc., Indianapolis, IN

•Provide technical support to users via various channels, ensuring timely resolution of hardware, software, and network issues.

•Log and prioritize support requests in a ticketing system, adhering to service level agreements (SLAs) for resolution.

•Manage user accounts, permissions, and software installations, ensuring compliance with security policies.

•Maintain and troubleshoot computer hardware and network infrastructure, including switches, routers, and firewalls.

•Implement and enforce IT security measures, conduct user training, and document IT systems and procedures.

•Collaborate with IT teams to resolve complex issues, implement projects, and respond to critical incidents promptly.

Education

Bachelor of Interdisciplinary Science

Georgia State University, Atlanta GA

Certifications

\

AWS Certified Cloud Practitioner (CCP)

Currently working on AWS Solution Architect Associate Certificate

Contact this candidate