Customer Service Call Center

Tonya Flewellen

**************@*****.*** 502-***-**** Louisville, KY

SUMMARY

Seasoned CSR with 7 years' experience in customer service and support, adept at information management and client relations. Skilled in handling inquiries, updating databases, and maintaining meticulous records. Seeking Call Center Agent - Fundraser role to leverage communication skills and commitment to customer satisfaction. WORK EXPERIENCE

Teksystem

Assisted in Renewing Medicaid Members Coverage. Updated Patient Information. Remote

Mar 2023 - Dec 2023

• Successfully facilitated the renewal of Medicaid coverage for members at Teksystems by meticulously updating patient information and ensuring compliance with healthcare policies, contributing to enhanced accuracy and member satisfaction in a remote work environment.

Aeroteck

Helping Members With Selecting Medical Plans for the Next Year. Adding Members for Next Year Plan. Remote

Oct 2021 - Dec 2021

• Spearheaded member support at Aeroteck by expertly guiding individuals through the selection of suitable medical plans for the upcoming year and efficiently processing enrollments, all while delivering exceptional service in a remote capacity.

MSD

Purchasing Clerk Jan 2016 - Feb 2016

• Managed the procurement process by efficiently processing purchase orders and maintaining accurate client documentation to support project execution.

• Collaborated with buyers to ensure timely delivery of orders, demonstrating proficiency with spreadsheet management to track progress and deadlines.

Delta Direct Staffing

Data Entry Nov 2015 - Dec 2015

• Maintained accurate employee data records, ensuring relevant information was updated for project assignments.

• Facilitated efficient resource allocation by systematically organizing employee details pertinent to project execution. Humana Louisville, KY

CSR Nov 2011 - Jul 2014

• Delivered prompt and accurate information to customer inquiries, ensuring adherence to established call script protocols.

• Enhanced customer retention by conducting diligent follow-up calls to resolve product issues, coupled with meticulous record-keeping for all interactions.

Republic Bank Louisville, KY

CSR Dec 2010 - Mar 2011

• Managed customer inquiries regarding tax refund processes, ensuring clear communication and timely updates on IRS refund statuses.

• Provided accurate and efficient response to client calls, contributing to a positive customer service experience. Department of Commerce Jeffersonville, IN

Clerk Apr 2010 - Jun 2010

• Assembled and distributed comprehensive resource kits to field personnel to support efficient census data collection efforts.

• Ensured the accuracy and readiness of materials, contributing to the streamlined execution of census activities. Service Net Solutions Jeffersonville, IN

CSR Mar 2008 - Feb 2009

• Addressed customer inquiries and provided step-by-step troubleshooting guidance to effectively resolve technical repair issues.

• Managed simultaneous use of multiple databases to research and document customer concerns, ensuring accurate and timely support.

Accent Marketing LLC New Albany, IN

CSR Apr 2004 - Feb 2006

• Provided comprehensive support for Sprint cellular products, guiding customers through detailed instructions for device setup, billing inquiries, and product transitions.

• Enhanced customer engagement and revenue by effectively promoting additional services and products. EDUCATION

Young Adult Learning Academy

GED, Basic

New York City, Ny

1987

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