Support Specialist Fort Myers
Resume:
Leslie Heburn
Office Support Specialist/ Esthetician/ Banquet Server
Fort Myers, FL 33907
******************@*****.***
Summary
Highly proactive individual. Seeking a long term, position with a company of which I can grow and utilize the volume of skills i have acquired through out the years.
Work experience
Permit Coordinator – Installations
Storm Smart- Fort Myers
Gather information for projects and make daily work packets
Recheck permits for errors
Managing and resolving conflicts and issues
Demonstrate your ability to organize, prioritize, and manage multiple tasks
Developing and implementing project plans, goals, and objectives
Maintained and managed printer parts inventory correctly.
Handled all printer-related complaints
In charge of installation mail room
Banquet Server/ Line-Cook
Edison Tavern- Fort Myers
Performed all tasks of setting up for weddings and private parties.
Maintained a sanitary atmosphere for guests by thoroughly preparing and maintaining work areas.
Manage and delegate tasks to banquet staff.
Perform routine kitchen tasks.
Follow the prep list created to plan duties.
Label and stock all ingredients on shelves so they can be organized and easily accessible.
Measure ingredients and seasonings to be used in cooking.
Prepare cooking ingredients by washing and chopping vegetables, cutting meat, and other meal prep.
Set up workstations and ingredients so that food can be prepared according to recipes.
Undertake basic cooking duties, such as reducing sauces and parboiling food.
Prepare simple dishes, such as salads and entrees.
Maintain a clean and orderly kitchen by washing dishes, sanitizing surfaces, and taking out trash.
Ensure that all food and other items are stored properly.
Comply with nutrition and sanitation guidelines.
Perform other kitchen duties as assigned.
Customer Service Agent - Call Center
Neighbors Insurance Agency - Miami, FL
Well-versed with different types of car insurance policies
Capable of handling meticulous paperwork, and data entry tasks to maintain updated database
Proficient in solving customer queries, and performing well under pressure to give appropriate responses on mail or call
Ability to perform multiple tasks according to supervisor's instructions
Expertise in working with Microsoft Office Suite, Google Spreadsheets, and performing data-entry operations
Ability to maintain consistently high customer satisfaction ratings to ensure profitable business for the company by exceeding monthly targets
Excellent people skills and a good communicator
Handling 50+ calls per day related to customer complaints, underwriting, payments and other inquiries
Assisting new customers understand the terms mentioned in paperwork, and informing them about the procedures followed for monthly, quarterly, or annual insurance premium
Answering customer queries related to deductibles, service charges, and combined payments for accidental cases, etc.
Provided assistance to clients
Esthetician
Titas Spa Miami Florida
Performed skin care treatments such as microdermabrasion, chemical peels, exfoliation, tinting, and deep cleansing facials.
Consulted clients on skin care and beauty products.
Managed scheduling and organized promotional events that increased sales by 10% over the course of 4 months.
Supervised 3 new employees and supported the manager with the clinic hiring operations.
Built long-lasting relationships with clients that resulted in 70% increase in returning customers.
Run the salon’s schedule of appointments and managed the inventory.
Provided waxing hair removal services whole body.
Kept spa equipment sanitized.
Front Desk Receptionist
MMTCFL Miami FL
• Handle Welcome patients, families, and visitors
• check-in tasks for patients
• Verify and fill out essential information in the medical record
• Enter patient demographics information into the system
• Help disable and patients with physical difficulties
• Confirm appointments and get referral information
• Notify the medical assistant when a patient is ready
• Maintain appointment schedules
• Answered and forwarded telephone calls
• Took messages and provided routine information
• Processed charge tickets accurately as patients exit the clinic
• Reviewed tickets for exactness
• Determined suitable fees for services rendered and calculated totals
• Collected right amount from patients, and correctly recorded information
Support Specialist/ Admin/ Mail Room/ Guest Services
Office Core Staff - Miami, FL
Manage basic clerical and administrative tasks
Prepare and mail correspondence as required
Manage data entry duties and scheduling
Create and maintain files and records
Greet and screen patients and visitors
Perform customer service tasks in person and on the phone
Manage office supplies and inventory
Provided general office support to administrators
Composed and sent letters
Answered phones and emails and took messages
Maintained files and distributed mail
Coordinated meetings and events
Records and distributed minutes of meetings
Receive incoming US / FedEx mail, deliveries, supplies and branch bags
Sort mail and deliver to the suitable department
Record mail logs in keeping with established procedures
Adhere to company's safety procedure guidelines
Take direction from supervisor and execute orders timely
Operate mailing, photocopy and scanning equipment
Perform shipping and receiving tasks
Prepared outgoing routes/line hauls
Made deliveries inside the assigned building
Handled time-sensitive, confidential and urgent material
Actively created and shipped files
Entered mail information into spreadsheets
Sorted mail and small packages
Performed other tasks as assigned by supervisor
Applied advanced critical thinking skills in a stressful working environment where multi-task skills were essential, and top performance levels were absolutely required.
Ensured strict confidentiality regarding all business and client matters. Took minutes at executive meetings.
Authored, maintained, and distributed a myriad of financial and production reports including cash flow reports, invoices, purchase orders, contracts, vendor, and job files.
Ensured production agendas remained on track and within projected guidelines.
Conducted research using internet and other resources in order to accommodate specific project needs.
Provided Human Resource and payroll department backup as necessary.
Provided assistance during guest registration and departure
Assisted guests with questions and billing issues
Answered phone calls promptly and knowledgeably, ensuring complete and accurate information
Provided accurate daily accounting procedures and handling of cash
Communicated information of immediate area, services, attractions, and events to guests
Answered an average of 40-60 calls per day by addressing customer inquiries, problems and providing new production information.
Greeted customers entering the hotel to ascertain what each customer wanted or need.
Politely assisted customers in person and via telephone.
Investigated and resolved customer inquiries and complaints in timely and empathic manner.
Server/ Bartender
Balance Staffing Miami Florida
Assisted with catering events
Responded to special requests
Strived to exceed guest expectations
Ensured a clean, safe and sanitary environment
Helped with cleaning after events
Greet guests as they arrive at the banquet hall
Serve drinks and take orders
Explain menu items and food content
Explain daily specials
Ensure consistency in the preparation and presentation of food items
Present checks and take cash
Maintain kitchen sanitation and cleanliness
Education
Associate in paramedical skincare and massage therapy
Florida College of Natural Health - Miami, FL2015 to 2018
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