Systems Engineer It

Josh Laitala

IT Systems Engineer

***********@*****.***• 1-425-***-****

LinkedIn • Snohomish, WA

Summary

Highly analytical professional with substantial experience in designing, implementing, and optimizing complex systems and networks to support business operations and objectives. Proficient at leveraging technical analytics and systems knowledge to build solutions, approaches, and procedures, impacting productivity and overall performance. Excellence in developing and executing comprehensive testing plans to ensure system performance and reliability. Instrumental in spearheading successful migration of critical systems and applications to new hardware and software platforms. Adept at evaluating and recommending new hardware and software technologies while developing and maintaining system documentation. Expertise encompasses a broad spectrum of domains including Identity Management, Cloud Services, Infrastructure, Virtualization, Endpoint Management, Security, and Automation. Stellar record in leveraging technical knowledge and robust problem-solving capabilities to advance organizational goals. Proven capabilities in resolving diverse range of technical issues across multiple systems and applications and identifying network system issues using proactive troubleshooting techniques.

Areas of Expertise

System Integration & Migration

System & Business Analysis

Data Modelling & Visualization

Complex Problem Resolution

Installation & Configuration

Cloud Security & Virtualization

IT Project Management & Coordination

Agile & Waterfall Methodologies

Risk Assessment & Mitigation

Qualitative & Quantitative Analysis

System Maintenance & Updates

Vulnerability Analysis & Remediation

Network Security & Administration

Full Stack Development

Technical Troubleshooting

Strategic Planning & Execution

Regulatory & Compliance Control

Test Planning & Test Methodologies

Technical Proficiencies

Workspace ONE UEM Endpoint Management Mobile Device Management Apple Business Manager VMware Identity Manager SSO VMware Infrastructure Desktop Virtualization VMware Horizon View SCCM Intune M365 PowerShell Python Conditional Access Zero Trust Active Directory Azure DNS TCP/IP DHCP PXE Ivanti WSUS SCUP

Career Experience

Puget Sound Energy, Bothell, WA 2018 – 2024

Advisor IT Client Engineer

Spearheaded operation and enhancement of client engineering team's endpoint ecosystem, overseeing the deployment of operating systems, software delivery, and configuration management. Engaged with IT Architecture and Leadership teams to forge end-user technology strategies that align with corporate goals, focusing on project prioritization for enhanced business efficiency. Directed comprehensive digital workplace transformations, managing multimillion-dollar budgets through all stages from inception to execution, while ensuring projects met financial and timeline targets. Engineered transition of IT operations and support to Managed Service Provider model, improving resource efficiency and service quality, which preserved high user satisfaction levels. Executed automation strategies that significantly cut manual processes and operational expenses.

Oversaw a vast endpoint environment, ensuring the security and peak performance of over 5,000 Windows desktops and laptops, 1,200+ virtual machines, and 2,500+ devices across iOS, Android, and macOS.

Established expertise in critical technology areas, including both on-premises and cloud solutions like Azure PaaS, Microsoft 365, and various VMware technologies, guiding planning, implementation, and operational strategies.

Adopted and promoted Agile practices through Azure DevOps and ServiceNow Kanban, streamlining project management and accelerating delivery schedules.

Assessed, chose, and rolled out advanced digital workplace technologies such as hybrid-join, Conditional Access, and co-management capabilities with SCCM and Intune, alongside Microsoft's suite of productivity tools, bolstering organizational security and efficiency.

Puget Sound Energy, Redmond, WA 2008 – 2018

Senior IT Systems Engineer

Directed management of desktops, laptops, and mobile devices via Microsoft SCCM and VMware Workspace ONE, ensuring these platforms operated efficiently and adhered to organizational standards. Conducted in-depth troubleshooting and root cause analyses, swiftly resolving technical issues to reduce downtime and prevent risks. Automated, refined, and simplified engineering processes and routine operations, significantly reducing manual labor and enhancing productivity.

Administered virtual desktops and applications through VMware vSphere and Horizon View, enhancing resource efficiency and user experiences.

Designed and upheld processes with PowerShell and VB Scripting to automate repetitive tasks, thereby boosting operational efficiency.

Set and upheld end-user technology benchmarks for hardware, operating systems, core applications, and peripherals, promoting consistency and reliability organization-wide.

Puget Sound Energy, Bellevue, WA 2005 – 2008

Technical Systems Analyst

Determined both functional and technical infrastructure needs for major IT initiatives, aligning with project aims and organizational guidelines. Managed communications for infrastructure projects, fostering effective stakeholder collaboration and minimizing project timelines. Delivered extensive infrastructure service support and crafted procedural guidelines for clients and system management, maintaining operational excellence and compliance with best practices.

Recommended modifications to system documentation and procedures, streamlining infrastructure service tasks and boosting operational efficiency.

Updated and refined processes and workflows to accommodate changing infrastructure demands, employing cutting-edge solutions to increase productivity and effectiveness.

Puget Sound Energy, Bellevue, WA 2001 – 2005

Senior Workstation Analyst

Mitigated specialized or intricate issues by pinpointing and implementing suitable actions, staying within established frameworks but also offering insights that surpass routine guidelines. Conveyed complex subjects through explanations, demonstrations, tests, and reinforcement, adeptly handling scenarios where standard procedures provided limited direction.

Guided team members in advanced imaging techniques for computers, overseeing hardware and software installations for end-users while ensuring compliance with defined problem-solving protocols.

Delivered extensive IT support to users, employing problem-resolution systems, scripts, and reference materials to manage unusual requests with proficiency in standard support tools.

Conducted regular maintenance, diagnosed issues, and repaired computer systems and peripherals, maintaining peak performance and reducing system downtimes.

Additional Experience

Quality of Service Technician Real Networks, Seattle, WA

Education

Construction Management

Edmonds Community College, Edmonds, WA

Web Development

Seattle Art Institute, Seattle, WA

Certifications

Microsoft Certified: Azure Fundamentals, Microsoft 365 Certified: Fundamentals, CompTIA Network+, CompTIA A+, NERC and FERC Certified, SMS, SCCM, Windows, AirWatch, and Workspace ONE training, Lexmark Printer Certified

Awards

Recipient of multiple Diamond and Star Awards

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