Customer Service Help Desk

Jacob P. Yeamans

*.*.*******@*****.*** - 848-***-****

… Dependable & Reliable. Never Absent; Management Skills. Education:

Madison Area Technical College, Madison WI

Associate of Applied Science, IT Network Security Specialist Fall 2013-2016 Certificate of Applied Science, IT Help Desk December 2012 Internship: Technical Support for Wolfpack Techies: Intake and Tech I

(Certificate of Excellence for internship) Deans List Marietta College, Marietta OH

School of Business, Mass Media and Management 1978 to 1981 Brookdale College, Lincroft NJ

Associate of Arts Degree, Radio and Television Production 1976 to May 1978 Employment:

Express Employment Professionals Madison, WI and Cartersville, Ga Temporary Helper and Worker August 2015 to Present

Dazzling help and support

Worked Many Jobs, Including:

Set up New Home Store

Duluth Warehouse in Belleville, Wi.

Inbound Customer Call Centers

Worked Constellium in White, Ga

Action Link Madison WI & Nationwide

Sales, Marketing & Merchandising Demonstrator/ Sales August 2011 to Sept. 2019 Sales Force for Intel, LG, Bose, Panasonic, etc.

● Demonstrate LG’s new exciting line of 3-D TV’s, Bose Speakers and Computers with Intel Processors

● Top 10% of Sales, Nationally

● Constantly meet and exceed Sales Goals on every shift Merchandiser and Marketer for many “top tier” Clients

● Set up and Audit displays for Dyson, SkullCandy, Sony, Samsung, LG, many others

● Works at every major “box store” including Walmart, Best Buy, Kohls, Target, more West Revenue Generation Madison WI

AT&T Bronze Program: March 2016 to Mach 2017

Engage Business Professionals. Capture their attention and imagination. Show them the value of AT&T and how it would be in their best interest to upgrade their services

● Consistently performed and excelled in Training

● On track to have an outstanding career

● Brand new to Sales Force

Volt Staffing Madison WI

Inbound Call Center and Customer Service Representative January-August 2013

● Provide excellent Customer Service for Client: Hewlet Packard

● Recognized for outstanding AHT (average handle time)

● Constantly met then exceed goals on every shift

Aerotek Madison WI

Help Desk & Customer Service Representative May-October 2010

● Provided excellent customer service to Verizon Landline Customers

● Assisted in transition from Verizon to Frontier Communications Sitel Corporation Madison WI

Call Center & Customer Service Representative August 2006 to May 2010

● Provided excellent customer service to Verizon Wireless customers

● Resolved escalated Supervisor calls

● Assisted co-workers with questions

● Operated the Real Time Adherence (RTA) desk

o Monitored all agents workflow

o Assisted Customer Service Representatives who were on longer calls o Performed Quality Control

Side Pocket Video Productions Madison WI

Owner, Video Producer and Editor June 1994 to July 2006

● Developed successful videography business

● Attended and advertised for bridal shows to obtain new clients

● Hired and trained team to record and edit various events

● Produced weekly television show from 1994-2005

● Videotaped and edited various events

References available upon request

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