Customer Service Representative
Resume:
Darrin A. Everage
*** * ******** *** *** D***, McAllen Tx 78501
*************@*****.***
SUMMARY
Highly motivated and results oriented professional with fifteen years of experience as a warehouse supervisor and customer service representative as well as four years of experience in construction. Excellent negotiator able to communicate and quickly establish rapport and build credibility with coworkers and customers. OBJECTIVES & SKILLS
Seeking a full-time position to utilize customer service skills and abilities and managerial experience. Experienced with computers and data entry. Spanish speaking skills are fair.
EXPERIENCE
Vela West – Edinburg,Tx
• March 1st – March 22nd
• Operator warehouse coordinator (forklift driver)
• In charge of inventory ship and received (quality control)
** REASON FOR LEAVING – BUSINESS SLOWED DOWN**
2023- 2024 Self Employed Business Owner
• Delivering Auto Parts to different dealerships / business
• Hire drivers
• Train Drivers
Blue Cross Blue Shield 2022 -2023 ( Sales / Marketing Rep) -Work from home
• Took payments.
• Read and explained benefit plans
• Policy ( Deductible ) changes
Customers would call in requesting information on different policies HMO (Health Maintenance Organization) or PPO
(Practicing provider option) as well as deductibles and procedures. Also, I’ve delt with providing CPT codes and assisted with questions on whether customers were able to obtain a different type of insurance through marketplace. 2018- 2020 ( Transferred to Rio Grande State Hospital)
* Psychiatric Nurse Assistant*
-Chart everyday behavior
-Assisted with everyday living
- Monitor Vitals
2017 to 2018
North Texas State Hospital
* Psychiatric Nurse Assistant*
-Chart everyday behavior
-Assisted with everyday living
- Monitor Vitals
*Cook*
• Setting up workstations with all needed ingredients and cooking equipment
• Preparing ingredients to use in cooking (chopping and peeling vegetables, cutting meat etc.) · Cooking food in various utensils or grillers
• Check food while cooking to stir or turn
• Keep a sanitized and orderly environment in the kitchen
• Ensure great presentation by dressing dishes before they are served · Check quality of ingredients
• • Policy ( Deductible ) changes
Customers would call in requesting information on different policies HMO (Health Maintenance Organization) or PPO (Practicing provider option) as well as deductibles and procedures. Also, I’ve delt with providing CPT codes and assisted with questions on whether customers were able to obtain a different type of insurance through marketplace.
Dump Truck Operator, 05/2019 to 09/2019 Sam Mills Wind Turbines – Vernon, Texas
• Hauling of raw materials from one site to another.
• Transported various loose materials which includes sand and gravel, rocks, coal and paving materials among others.
• Kept the truck’s condition well properly maintained and cleaned.
• Followed all safety regulations of the company and the general safety laws as well, and all other rules and regulations imposed.
• Prompt employee, with the ability to multitask and complete work in a timely manner. As well as being a self-starter.
Bartender, 08/2018 to 04/201Vernon Parts Bar and Grill -- Vernon, Texas
• Mixing various ingredients to make cocktails. Pouring of wine and beer is also necessary.
• Washing of equipment, barware and glasses after use.
• Serving customers who sit at the bar with food and drinks · Deciding on whether a customer has had too much of alcohol.
• Collecting payments and operating the cash register.
• Taking orders and serving them to the right customers.
• Checking to ensure that customers meet the legal age requirements before buying tobacco and alcohol products
• Cleaning of the work area and the bar counter.
Produce Warehouse Supervisor, 2017-2020
Texas Melon Exchange – Edinburg, Texas
And still doing side sales
Oversaw and managed employees and operations for watermelon packaging and shipping facility that ships over two thousand loads annually to grocery stores and customers nationwide and internationally. Communicated and coordinated daily with sales and transportation office in order to ensure inventory was packed and prepared for orders daily and confirmed precise customer specifications were met for each load departing warehouse.
Responsible for inventory management, record keeping, and for creating purchase orders for all packing and shipping materials utilized in warehouse as well as all products packed and shipped out of warehouse. Maintain confidentiality of interoffice/client information.
Prepared and processed import and export documents according to customs regulations, laws and procedures. Planned and established work schedules, assignments and production with employees and contracted labor to ensure daily production goals were met.
Responsible for checking in and communicating with truck drivers picking up shipments Maintained and tested equipment to ensure performance was correct. Enforced federal and state food safety and sanitation regulations and ensured standard operation procedures met daily and well versed with Primus certifications and audit process. Managed operations for facilities in Edinburg, TX, Dilley, TX, Palins, TX, Midland TX and Denver, CO Sales and Shipping and Receive
Wonderful Citrus Seasonal 2020-
InventoryBills
Quality control
Shipping and unload forklift
I am a great leader and handles pressure very well. I work hard and long hours if needed
And a great team player
EDUCATION
University of Texas in San Antonio – San Antonio, TX, one year University of Texas Rio Grande Valley – Edinburg, TX, one year Robert E Lee High School – San Antonio, TX, graduated 2001
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate