Customer Service Maintenance Manager

Shared resume

Elton Walker

Get it rightly DONE

Aurora, CO

Motivated problem-solver demonstrated ability to supervise, lead, follow and serve in all aspects of operations while also being responsible for the training of subordinate personnel. Enthusiastic customer service specialist with four years of experience in a fast-paced environment, including maintaining personnel records and processing personnel actions."

Professional and Customer oriented as well as an insightful team member. Strong work ethics

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Maintenance Manager

Florence Garden Apartments.-San Mateo, CA

June 2019 to April 2020

Apartment maintenance, turns, Make ready, curbside appeal, inspections, vendor oversee, diagnose various types of problems, make decisions and troubleshoot issues to improve efficiency, effectiveness, and productivity. Incumbents will also utilize safety and security practices to maintain a safe, clean and healthy work environment. Other duties and responsibilities include, but are not limited to: Perform electrical work that consists of replacing fixtures, lights, switches, outlets, motors, call systems, TV systems, etc. Repair and replace leaking faucets, toilets, clearing clogged drain, sprinkler systems, etc. Perform air conditioning maintenance including adjusting thermostats, cleaning filters and condensers, controlling hot/cold water valves, etc. Perform mechanical work, such as repairing wheelchairs, mobile stretcher, carts, office equipment, etc. Install door holders, lock sockets, closures, bumpers, hand rails, hinge, ceiling grids and panels, etc. Estimate material costs and inspect materials to ensure quality and quantity. Order, receive, reject, deliver, pack, crate and ship supplies/equipment. Build displays, modify tables, counters, cabinets and shelving, etc. Install metal stud walls, finish sheet rock, sand surfaces and paint assigned rooms. Store all items in accordance with approved standards and methods. Assist loading and unloading trucks. Ensure files remain current for all purchases, stock, deliveries, etc. Other related duties as assigned.

Maintenance Manager

RENOIR STAFFING-Alameda, CA

February 2019 to June 2019

Perform property curbside appearance daily generated work orders followed up promptly

Maintenance Technician

NPW Contracting Inc

2016 to 2017

Caulker

Commercial Caulker.

* Applying all types of Sealants, Urethane & Expo Coating, Polymer Modified Overlays, Hot and Cold applied Waterproofing / Sheet Goods, Bridge Waterproofing and Penetrating Sealers, Architectural and Highway Expansion Joints, Epoxy and Urethane Injections, Structural and Architectural Patching, Wet Sealing, Vapor /Air Barriers, Carbon Fiber Strengthening and Parking Structure Repair.

Crane Operator

MTS Mobile Staffing

2013 to 2014

Operate Igo 50 and 80 series cranes.

* Insure proper safety and work conditions. Preventive maintenance daily and weekly

Apprentice Plumber

Mountainaire Mechanical

2012 to 2013

Ground level training in commercial plumbing.

* Installation of sinks, toilets, showers, using cast iron, copper, or pvc

CMC Agent Tire 11

Specialized Loan Servicing

2011 to 2013

Served as Bank of Americas call center agent. Ensuring Mortgage Loans, Escrow balances proper paper work being submitted.

* Research Legal proper documents in a secured environment with secured accounts. Authority to authorized extensions take payments of mortgages.

CMC Emergency Dispatch Operator

ADT Security Services

2008 to 2010

Monitor Commercial and industrial alarms. Notify as specified through protocol

• Closely worked with proper authorities Dispatch fire or Police a pond type of alarm* Multiple monitors and various alarm types with its procedures.

• Floor walker for supervisor answering questions to co worker to allow managers time to do other task..

Nelson Staffing

Customer Service

Answer calls for automotive parts warehouse.

* Monitor orders and shipments. Place orders via internet and telesales.

Customer service for the Post Office

Convergys

2007 to 2008

Locate mail, document and forward complaints to proper channel, Calculate packages time of arrival and tracking

Grader Operator

Trinity Excavating-Brighton, CO

2002 to 2006

Contract concrete foundational installation company for Sonics. Started as a Mucker smoothing out poured concrete, for framers, promoted to Grader. Using Bucket front ended loaders. Bobcat Skidster, Backhoe mostly for grading and excavating.

Customer Service

Washington Mutual

2001 to 2001

Monitor and assist Washington Mutual Customers with Banking accounts or loans

* Accounts handled with security and profession, Accurate and timely information varied from Loans to account info

Wheeled vehicle mechanic for majority of military vehicles

United State Army

1996 to 2001

Project Ditty special light duty for 6 months processing military personnel and family out processing or transfer.

Education

High school or equivalent in management

Adjutant General School

High school or equivalent

Oakland Technical High School - Oakland, CA

Skills

• Outlook

• Maintenance

• budget

• Scheduling

• Visual Basic

• Automotive Repair (10+ years)

• Outbound Sales

• Crane

• Plumbing

• Mechanical Knowledge

• .NET Framework

• Computer Networking

• Escrow

• Legal Research

• Mechanic Experience

• .NET Framework

• Blueprint Reading

• Escrow

• Legal Research

• Mechanic Experience

• Computer Networking

• JavaScript

• Negotiation

• English

• Customer service (10+ years)

• Communication skills

• Commercial driving

• Quality control

• Sales

• Organizational skills

• OneSite

Military Service

Branch: United States Army

Rank: E4

Certifications and Licenses

Crane Certification

CDL B

January 2024 to December 2028

Driver's License

January 2024 to December 2028

Class D

Assessments

Workplace safety — Proficient

March 2020

Using safe practices at work

Full results: Proficient

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