Customer Service Rep

Resume of

Mohan Prabhu

Mailing Address:

**** ********** **, **** **

Brampton, ON L6X 4R1

Tel : 905-***-****

cell: 416-***-****

Internet e-mail address:

***********@*****.***

Objective: To manage the Customer Service / Sales Management functions of a mid range company.

Education:

BBA

Diploma in Computer Science

Summary of Management Experience and Skill Set:

- 5 years of Customer Service / Sales

- Opening new accounts

- resolving customer complaints

EMPLOYMENT HISTORY

Emerge BPO:( April 2019 – Nov 2019) Customer Service Rep – Helping customers place orders online and over the phone. Manage returns and help with setting up new accounts.

Small Business Administration: (Sep 2017 – Oct 2017) – Disaster Recovery Assistant – helping victims of hurricanes Harvey/Irma/Maria get housing and small business loans.

Delaware North (Feb 2016 – May 2017) – Booking agent for booking hotel rooms and vacation packages

Fiserv: (Jul 2015 –Nov 2015)

Customer service Rep for Hyundai & Kia Motors Canada.

Sykes: (Mar 2015 – Jun 2015):

Customer Service Rep for Wells Fargo Customers – resolving queries concerning mortgage and escrow, upselling and cross selling Wells Fargo products

M&T Bank: (Jan 2014 – July 2014)

Early Stage Mortgage Counselor –

Ensuring that delinquent accounts are called on to make them current

+

Fresenius Kabi (May 2013 – Dec 2013)

IMA washer operator

- Loading the IMA washer with glass and plastic vials for pre sterilization

Crossmark (Jan 2012 – Apr 2013)

Sales Rep

-selling Sam’s Club products to walk-in customers

Smokin Joes (July 2011 – Oct 2011)

Sales Rep

-Selling cigarettes & OTP to licensed retailers

-Opening new accounts

-Resolving customer complaints

-Upselling & cross selling

Phillips & King International ( Jan 2005 – July 2009 )

Customer Service cum Sales Rep

1Coordinating new accounts with RJ Reynolds Tobacco (HoReCa)

2Ensuring customer complaints are attended to in a timely and cost effective manner

3Creating new accounts

4Coordinating between warehouse packing and sales to ensure on-time deliveries

5Selling cigarettes/ OTP to licensed retailers

Technicolor, CA ( Jan 2002 – Dec 2004)

QA Auditor

1Auditing replicated, WIP and finished product DVDs

2Auditing data and print samples

3Ensuring zero defect product release

4Ensuring that system checks are in place

Canada:

Toronto Transit Commission

COMMODITIES ADMINISTRATOR ( 1999 - 2000)

1Managed a purchase budget of $33 million for maintenance and renewal of licenses for software and hardware (Mainframe and Client Server).

2Monitoring budget utilization for the various cost centers.

3Coordinating with Sourcing/Purchasing department for design and issuance of RFI/RFP/RFT.

4Negotiating with vendors for price and credit roll back.

5Ensuring up to date data entry for new material service requests across the Commission

Saved $60,000 and obtained 180 days credit, rolled back price on an existing contract ; negotiated a $10 million L/c line for “A” vendors @0.125% p.a.

References : Available on request

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