Customer Service Call Center

Carla Vosseller

*** * **** ****

Kansas City, Kansas 66112

****************@*****.***

816-***-****

SKILLS

● Telemarketing

● Customer Service

● HR

● Customer Relations

● Receptionist

● Agent Support

● Mail Room Clerk

EXPERIENCE

Subcontractor for Cherokee Federal / IRS mailroom

333 W Pershing Road, Kansas City, Mo

Intense filing with tax return DLN numbers . Verified information with data entry (scripts), also opened and processed and day stamped a variety types of mailings .

Was a temporary position but taught me many things. Employed from: 11/15/2022 to 05/11/24

Maximus / Kelly Temporary/ Veteran Affairs Call Center 1100 W 110th St

Kansas City, Mo

Kelly Temporary address;

9200 Indian Creek Pkwy. Suite 130

Overland Park, Ks 66210

Ashley Bosswell: 913-***-****

Employed from : 07/15/2019 to 09/2020

Took calls from protected Veterans regarding their doctor appointments and suitable doctors within the doctors in their area that are VA approved and contacting doctors offices to make said appointments for Veterans. And documented every call .

Also works from home on a Whole World Health Organization WhO : We called Covid 19 patients and gave patient information for Lab Corp . H&R Block

Receptionist

1122 Branch St.

Platte City, Missouri 64079

(816) 431 - 5616

November 2019 - April 2020

● Clerical Assistant

● Book keeping

● Customer Service

Took incoming calls from customers and set appointments to have their Tax returns filed and also took the money for the services as well as kept the lobby looking nice.

Tele-Tech MGMT / USPS Call Center /Indian Springs

4601 State Ave. #63

Kansas City, Kansas 66102

Took incoming calls from customers nationwide that were rolled into me 300+a day . Handling package information, Zip code, Held mail, Change of Address and documented each call.

Vosseller Retail Liquor:

8218 Parallel Pkwy

Kansas City, KS

From :8/2007 to 4/2012

Retail clerk, cash handling, stocking and accepting inventory. Business closed in 2012

● Mgr: Carl Vosseller: 913-***-****

EDUCATION

Crest High School

Graduated in 1991

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