Customer Service
Resume:
RENEE D. ANDREWS
Orlando, FL 32808
******@*********.***
Objective: To obtain a Remote Position with a progressive organization that would utilize my
management and organizational skills.
Skills and Microsoft Word, QuickBooks, Microsoft Outlook, Salesforce, Candidly, Data Entry and
Training: Customer Service and Relations, How to Handle Difficult People, Effective Telephone
Techniques, Effective Listening, Call Center Experience, Office Administration, and
Telemarketing.
Administrative: Worked directly with Director and Program Manager as their assistant.
Composed and typed correspondence, scheduled appointments, and compiled various reports. Answered phones and Filing. Made travel arrangements. Verified Insurance.
Bookkeeping: Maintained accurate records in QuickBooks of customer’s invoices, payments and
orders. Compiled and distributed account payable and receivables reports to various
Departments. Collection of past due invoices.
Leadership: Managed day to day operations of a business. Including all aspects, Staffing, Customer
Service, Accounting and Marketing. Handled all Account Payables and Receivables.
Coordinated and scheduled assigned employees to daily work schedules. Maintain
daily accountability for work assignments. Accountable for all communication on accounts.
Customer complaints and cancellations.
Work Experience: *35 years in Administration and 10 years in Human Resources
Remote 5 years
* Customer Service Specialist – Remote Position - Made phone calls to set appointments
with customers that requested more information about the company. 6/2020 – 8/2022
* Owner and Operator of a Customer Support Company. Self-employed. 6/2016 – 1/2020
* Administrative Assistant / Bookkeeper for an Assisted Living Facility – 10/2011
01/2016 – Remote Position for the last 2 years.
* Worked for a Disability and Case Management Company.
Medical Billing, Bookkeeping, and Insurance Verifier. – 2007 - 2009
* Owned and operated a Cleaning Company – 2003 - 2007
* Office Manager for RMP Studios – 2000 – 2003
Education: East Mecklenburg High - Diploma
Salve Regina College -2 years of Business Courses
Newport Secretarial School - Certificate
.
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