Customer Service Administrative Support

Celes Mickle

***B West Street North

Ahoskie, NC

Email: *****************@*****.***

Phone: +1-252-***-****

Professional Summary

Detail-oriented and highly organized professional with extensive experience in administrative support, record management, and customer service. Holds a Master of Science in Leadership and a proven ability to manage complex tasks efficiently, maintain accurate records, and provide excellent service to the community. Seeking the position of Assistant City Recorder at the City of Jackson, Tennessee to utilize my administrative expertise and dedication to public service.

Education

Doctor of Education in Teaching and Learning with an emphasis in Adult Learning (In Progress)

Grand Canyon University, Phoenix, Arizona

Expected Graduation: 2025

Master of Science in Leadership

Grand Canyon University, Phoenix, Arizona

Graduated: 2022

Bachelor of Science in Religion

Clark Atlanta University, Atlanta, Georgia

Graduated: 2012

Associate of Art in Child Development

Compton Community College, Compton, California

Graduated: 2006

Professional Experience

Customer Service Volunteer

Kaiser Permanente Hospital, Los Angeles, CA

September 1993 – August 1995

• Assisted patients and visitors with inquiries and navigation within the hospital.

• Supported hospital staff with administrative tasks and patient care activities.

• Maintained accurate records of patient interactions and provided detailed reports to supervisors.

Adjunct Instructor (Religion)

Clark Atlanta University, Atlanta, Georgia

May 2012 – January 2014

• Developed and delivered course materials for various educational subjects.

• Implemented engaging and interactive teaching strategies.

• Evaluated student performance and provided constructive feedback.

Online Teaching Assistant

Community Services Foundation, Seat Pleasant, Maryland

September 2022 – Present

• Established strong partnerships with educational stakeholders, resulting in a 95% satisfaction rate among stakeholders.

• Contributed to a 100% increase in student involvement and engagement through effective collaboration.

Online Teaching Assistant

Coursello, Washington, DC

October 2022 – March 2023

• Collaborated with educators and administrators, achieving a 95% satisfaction rate among stakeholders.

• Utilized innovative educational technology, including Learning Management Systems (LMS) like Blackboard and Canvas, to create engaging learning experiences.

Teaching Assistant

Clark Atlanta University, Atlanta, GA

January 2007 – May 2012

• Implemented regular communication channels, leading to a 100% increase in parental involvement and support.

• Enhanced the learning experience and supported student success through effective communication.

Teacher Assistant

Abel N. Sykes Child Development Center, Compton, CA

July 2004 – June 2006

• Tailored instructional resources to meet diverse student needs, resulting in a 20% improvement in academic performance among students with special needs.

• Proficient in educational software like Adobe Creative Suite and Cloud, promoting interactive learning experiences.

Skills

• Record Management: Experienced in maintaining accurate and confidential records.

• Administrative Support: Proficient in managing schedules, coordinating meetings, and handling correspondence.

• Customer Service: Strong ability to assist and communicate effectively with the public.

• Communication: Excellent verbal and written communication skills.

• Leadership: Proven ability to lead teams and manage operations efficiently.

• Technology: Skilled in using various software applications, including Microsoft Office, Adobe Creative Suite, Blackboard, Canvas, and Zoom.

Certifications and Licenses

Child Development Associate Certification

July 2006 – Present

Professional Development

• Cultural Competency Training: Completed training programs to enhance understanding and appreciation of diverse cultures and identities.

• Professional Development Workshops: Participated in various workshops focused on administrative skills, customer service, and record management.

Awards

Book Scholarship Award

Clark Atlanta University

January 2007

References

Available upon request.

Contact this candidate