Front Desk Accounts Receivable

Kimberly Pellegrino

*** ***** ****** ****** ******, NY 10312

347-***-**** – ********.***********@*****.***

Qualifications: Experienced medical office operations lead with over 15 years’ experience in working within clinical settings. Skilled in optimizing clinic workflows by managing patients flows, physician schedules, and patient appointments. Strong administrative skills, including inventory management, accounts receivable, and patient records management. Seeking to take next career step with a highly respected healthcare organization dedicated to producing positive patient outcomes and delivering exceptional customer service

Education:

Bishop Kearney High School, Brooklyn, NY 2006

Honors Graduate

Work Experience:

Front Desk Operations

NYU Langone Ambulatory Care Bay Ridge July 2019 – Present FGP Administrative Operations Lead

Assist management with maintaining effective operations in the practice

Maintain cooperative and professional relationships with front desk, physicians, schedulers and clinical staff. Acts as the “go – to” person and step in at times to assist

Assist with office and safety related projects to ensure timely completion

Assist with enforcement of all office policies and procedures such as issues related to attendance, lateness, and behavioral patterns that require a verbal or written warning

Screen complex/urgent patient calls and handle them accordingly

Recognize routine problems and recommends suggestions, ideas and solutions

Assist in training for front – desk and reception activities

Maintain providers scheduling templates in Epic

Maintain weekly ACBR call center error call log

Perform other duties as assigned

NYU Langone Ambulatory Care Bay Ridge October 2017 - July 2019 FGP Secretary II - Intake/Scheduler

Responsible for managing and coordinating multiple physician’s schedules to ensure smooth and steady work flow

Responsible for checking patients in for their appointments, collecting patient co-payments and scheduling follow up appointments

Solely responsible for obtaining referral authorization for HIP and Healthcare Partners

Responsible for verifying patient insurance on a daily basis along with verifying the need for a referral

NYU Langone Medical Center - 4th Avenue Oncology April 2016 - October 2017 FGP Secretary I – Intake/Scheduler

Responsible for checking in patients, collecting copayments & scheduling follow up appointments

Schedule specialty testing for patients. i.e PET SCAN, MRI, Ultrasound

Assisted in prior authorization for specialty drugs

Responsible for all clerical duties including telephone messaging, prescription refills, Lab results etc

Set up new patient demographics into EPIC and maintain all existing records

Verify and document all patient information, including insurance and past medical history, as required

Input request and reconcile with documentation using EPIC

Provide physicians with all pertinent information regarding patient medical conditions Hematology and Medical Oncology July 2006 - April 2016 Front Desk Secretary/receptionist

Maintain Monthly Schedule detailing doctor’s availability including in hospital patients

Set up new patient records into Medics Premier and maintain all existing records

Verify and document all patient information, including insurance verification and past medical history, as necessary

Enter all appointment information using Medics Premier on a daily basis

Obtain Referrals/authorization for office visits and specialty testing i.e PETSCAN, MRI, Ultrasound

Obtain Chemotherapy drug authorizations

Responsible for maintaining supply stock on a weekly basis

Perform various clerical duties, providing patients with letters for disability, medical leave etc Skills:

Extensive use of Microsoft Office, Epic.

References available upon request

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