Customer Service Intake Specialist
Resume:
Solanda Jackson
Health intake specialist, Customer Service, Collections
Atlanta, GA 30331
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To obtain meaningful employment within a company that offers room for growth and advancement where I can utilize my skills accordingly. Authorized to work in the US for any employer
Work Experience
Collections Representative
National Credit Systems - Marietta, GA
January 2024 to Present
Doing third party collections on past due rent, on apartments and homes. Meeting monthly budget quota. Negotiating with customers with their past due debt, such as getting the balance in full, settle their debt or putting them on a payment plan. Working in a fast pace environment where failure isn't a option and staying focused and consistent. Tracking money and following up with debtors on promised money. Intake Specialist
Fulton County Board of Health - College Park, GA
October 2022 to October 2023
Doing intake for immunizations for children and adults, STDs, and Family Planning. Also adding new immunizations into Grits, verifying Medicaid and entering new Medicaid and other insurances into the system, United, Blue Cross Blue Shield,etc. . Doing all intake for the entire Clinic. Senior Loss Mitigation Specialist
Burke Moore Law Group LLP - Atlanta, GA
January 2019 to October 2022
Doing collections for major corporations. Working along with attorneys and negotiating with clients. Third party collections. Making 100 plus calls a day and receiving them. Collector
Rent Recovery Solutions/Burkemoore Law Group LLC - Atlanta, GA October 2015 to October 2018
Responsibilities
Collecting on 3 party, past due apartment and rental home leases. Setting up payment plans and taking credit card payments. Making 200 in bound and out bound calls. Put in request for settled and paid in full letters, so debtor can move.
Accomplishments
Being able to hit bonus
Skills Used
Typing, Collect One soft ware and using the FDCPA collection laws Private Caregiver
Molly Jumper - Newnan, GA
March 2011 to May 2015
Caring for and providing to a special needs man who can't do for himself. Also, on a daily basis giving him his morning shower, preparing and providing breakfast, snack and lunch and administering meds. Taking out for daily rides and on occasion aiding his sister if needed too doctor appointments. Education
High school diploma
Skills
• Customer Service (10+ years)
• Collections (10+ years)
• Call Center (10+ years)
• Cashier (2 years)
• Clerical (5 years)
• Receptionist (2 years)
• Human Resources (2 years)
• Computer Skills (10+ years)
• Administrative (2 years)
• Oracle (2 years)
• 10 Key Data Entry (10+ years)
• Typing (10+ years)
• Caregiving (5 years)
• SAP
• Customer relationship management
• Salesforce
• Communication skills (10+ years)
• Microsoft Word (10+ years)
• Insurance Verification (1 year)
• Customer service
• Clerical experience
• Cash handling
• Data collection
• Cash register
• Windows
• Front desk
• Accounts receivable
• Negotiation
• Sales
• Financial services
• Conflict management
• Computer skills
• Accounts payable
• Microsoft Office
Certifications and Licenses
Driver's License
October 1995 to Present
Additional Information
Highly motivated professional with over 10+ years combined Health Care Intake, Customer Service, Leasing, Administrative, Collections, Clerical experience. Examples of these skills include Microsoft Word, Works and office, typing 35 to 40 wpm, filing and dispatching, 10 key and AS400, multi-line phone system, Oracle, GRITS, Insurance verification
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