Monitor Technician Medical Center
Resume:
TRACY
HAGAN
**************@*****.***
Williamstown, NJ 08094
Highly-Motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. PROFESSIONAL SUMMARY
Virtua Hospital- Lady Of Lourdes - Telemetry Monitor Technician Camden, NJ • 02/2023 - Current
St Mary's Medical Center - Telemetry Monitor Technician Langhorne, PA • 01/2020 - Current
St Mary's Medical Center - Registrar-Cardiology Services and Cath Lab Langhorne, PA • 01/2022 - 07/2023
WORK HISTORY
Assisted in training new telemetry monitor technicians, sharing expertise and knowledge to help develop competent and confident staff members.
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Improved workflow efficiency by maintaining up-to-date documentation on monitored patients, including rhythm strips.
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Ensured accurate record-keeping for all monitored patients, facilitating timely interventions when necessary and promoting effective communication among healthcare team members.
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• Responded promptly to alarm or changes in patients conditions. Assisted in training new telemetry monitor technicians, sharing expertise and knowledge to help develop competent and confident staff members.
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• watch up to 52 patients at a time.
• Caliber heart rhythms every 8 hours or changes in rhythms.
• Call primary RN with any changes in patients rhythms.
• Document in charts the rhythm strip.
screen employee temps for work day in main lobby or ground garage.
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Screen patient family members for visitation and explain visiting policy.
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Screen visitors for different areas of hospital for procedures and testing with questions and temperatures.
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Greeted every guest with personable approach and provided knowledgeable service.
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Medical Office duties such as: checking in patients for procedures, verifying insurance, answer phones, and schedule patients for different test.
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• Calling doctor office for referral and special codes. Basic Life Support
HIPAA Guidelines and Regulations
Patient Records Management
EKG Knowledge
Cardiac Rhythm Monitoring
Telemetry Equipment Maintenance
Heart Rhythm Interpretation
Documentation
Vitals Monitoring
Patient Relations
Data Transcription
Medical Office Duties
Scheduling
SKILLS
Widener University
Chester, PA • 05/2012
Bachelor of Arts: Psychology
Community College of Philadelphia
Philadelphia, PA • 05/2006
Associate of Arts: Liberal Arts And
General Studies
EDUCATION
Virtua Hospital-Voorhees - Telemetry Monitor Technician Voorhees, NJ • 06/2022 - 02/2023
TJ Maxx Dept Store - Customer Service Representative Abington, PA • 10/2017 - 07/2020
Abington Memorial Hospital - Telemetry Monitor Technician Abington, PA • 03/2006 - 07/2019
Frankford Torresdale Hospital - Telemetry Monitor Technician Philadelphia, PA • 02/1998 - 03/2006
• Collect co-pays, filing, and make charts for doctors and nurses.
• Do pre-certifications for test and do follow up calls with patients.
• Multi-task thru out the day.
Improved workflow efficiency by maintaining up-to-date documentation on monitored patients, including rhythm strips.
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Demonstrated strong attention to detail when analyzing cardiac patterns for subtle yet significant changes that could indicate potential complications or emergencies.
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Assisted nurses in providing quality patient care through accurate interpretation of cardiac rhythms and timely communication of changes.
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Provided excellent customer service to resolve customer complaints in a timely manner.
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Assisted customers with products selection, ordering, billing, returns, exchanges and technical support.
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Developed strong relationships with customers by providing personalized assistance and support.
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Answered incoming calls and emails, provide frontline customer support or assistance with product and service transactions.
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Remained calm and professional in stressful circumstances and effectively diffused tense situations.
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De-escalated problematic customer concerns, maintaining calm. friendly demeanor.
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• Set up and activate customer accounts.
Assisted in training new telemetry monitor technicians, sharing expertise and knowledge to help develop competent and confident staff members.
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Improved workflow efficiency by maintaining up-to-date documentation on monitored patients, including rhythm strips and vital signs.
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Demonstrated strong attention to detail when analyzing cardiac patterns for subtle yet significant changes that could indicate potential complications or emergencies.
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Maintained strict adherence to hospital policies and procedures related to confidentiality, infection control, and safety protocols during daily activities.
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• Oversee monitor techs in a lead role.
• Maintain a work schedule with monitor techs.
Demonstrated strong attention to detail when analyzing cardiac patterns for subtle yet significant changes that could indicate potential complications or emergencies.
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Educate patients on cardiac conditions and treatments in easy-to- understand terminology.
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Hagan's Deli - Owner/Operator
Philadelphia, PA • 10/1997 - 07/2001
• Respond promptly to any alarms or changes in patients conditions.
• Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
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Increased customer satisfaction by providing high-quality services and timely communication.
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Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
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• Owner of small deli.
• Overseeing 10 employees.
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