Administrative Assistant / Delivery Driver
Resume:
**************@*****.***
Buena Park, CA 90621
Stefanie Paez
Administrative Clerk
Professional Summary
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Experience
Navien / Irvine, CA / Jan 2024 - June 2024
Marketing Operations Clerk
• Responsible for all Navien literature and promotional fulfillment, shipping and receiving.
• Monitor and conduct monthly inventory of literature and promotional items.
• Box and package binders, literature, and other sales related materials.
• Assemble water product binders, tool bags, and VIP bags.
• Marketing campaign special shipping projects.
• Create packing labels through UPS or FedEx ShipStation.
• Pull and assemble literature and promotional items for trainings and special guest events.
• Customer Service support via email and phones.
• Office support.
UPS / La Mirada, CA / Dec 2021 - Dec 2023
Seasonal Support Driver
UPS Delivery Driver:
• Safely operate a delivery vehicle to transport packages to various locations.
• Follow delivery schedules and routes efficiently to ensure timely deliveries.
• Load and unload packages from the delivery vehicle.
• Verify the accuracy of packages before delivery and obtain signatures as needed.
• Communicate effectively with customers and address any delivery-related concerns.
• Maintained clean driving record and obeyed traffic laws and safety regulations.
• Maintained logs of vehicle mileage and gas purchases.
• Tracked and recorded shipments and deliveries.
Skills
Google Analytics
Leadership Skills
Microsoft Office
Data Entry
Medical Records
Medical Terminology
Order Picking and Processing
Driving and Transportation
Route Logs
Customer Service
Safety Protocols
Valid Driver's License
Warehouse Worker (General):
• Receive, unload, and organize incoming shipments of goods. Schedule Management
Time Management
Verbal and Written
Communication
CRM Software
Business Writing
Advanced MS Office Suite
Knowledge
Document Retrieval
Records Management Systems
Mail Management
Excel Spreadsheets
Account Balancing
PC Proficiency
10-Key Proficiency
• Inspect and verify the quality and quantity of received items.
• Sort and label items for proper storage within the warehouse.
• Maintain a clean and organized warehouse environment. ADP / Kelly Services / San Dimas, CA / Apr 2023 - May 2023 Clerk II- Contractor
• Maintained and updated filing, inventory, mailing and database systems, either manually, and used computer.
• Stuffed envelopes by hand or using envelope stuffing machine.
• Ensure pay documents and reports satisfy all quality requirements.
• Supported seamless office operations with full accountability for clerical tasks.
• Sort envelopes and boxes in preparation for UPS/FedEx
/courier pickups.
• Assisted department personnel in completion of routine tasks to meet deadlines.
• Completed data entry tasks with strong focus on accuracy and data integrity.
Data Entry Documentation
Internal Communications
Calendar Management
Team Bonding
Typing Proficiency
Technical Support
Phone Call Answering
Data Management
Insurance Eligibility Verifications
Reading Comprehension
Customer Relations
Business Correspondence
Administrative Support
Self Starter
Office Equipment Maintenance
Multi-Line Phone Systems
Correspondence Writing
Contract Agreement Preparation
Data Collection
Critical Thinking
AR/AP
Bookkeeping
Grammar
Proofreading
Filing
Documentation
Coordination
Spreadsheets
Certi cations
Adult, Child and Infant, Pediatric
CPR/AED & First Aid
Medical Assistant Certificate
References
References available upon
request
People Assisting the Homeless(PATH) / Santa Ana, CA / Feb 2022 - Sep 2022
Case Manager III
• Used adaptive communication style and practiced empathy to build trust and rapport with clients.
• Implemented case management plans, coordinated assessments, and offered counseling and support.
• Helped clients reach plan of care goals through case reviews.
• Met directly with client weekly to assess needs and develop individualized continuing care plan in collaboration with teams of providers.
• Maintained clients' records by reviewing case notes and logging events and progress.
• Obtained or assisted clients with obtaining personal identification and birth records.
• Established medical and financial benefits, provided employment resources, and assisted with completing applications.
• Analyzed and identified trends in appeals and grievances.
• Established and oversaw administrative procedures to meet objectives set by boards of directors and senior management.
• Facilitated referrals to collaborative specialty health providers to drive continuity of care.
• Consulted with agency staff and other community programs on program-related federal, state, and county regulations and policies.
• Prepared grant applications, seeking funding from public or private sources to support program objectives.
Nobel Biocare / Yorba Linda, CA / Aug 2019 - Jul 2020 Customer Service Representative
• Managed an average of 75-85 calls per day.
• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
• Committed to delivering excellent customer service while working in a fast-paced environment.
• Diligently processed orders, returns, and exchanges in an accurate and efficient manner.
• Received payments and post amounts paid to customer accounts.
• Provided account information to customers and explained bill service policies and customer rights.
• Utilized Oracle (CRM) to log details of customer service calls following correct protocols.
• Performed various administrative functions for assigned accounts, such as recording address changes and purging records of deceased customers.
• Sorted and filed correspondence and performed miscellaneous clerical duties, such as answering correspondence and writing reports.
and overall satisfaction.
• Investigated and researched issues to determine root causes and appropriate resolution methods.
• Processed appeals & grievances and routed to the appropriate department.
• Followed up with customers regarding product functionality
• Met daily customer service quotas with a focus on quality. Kaiser Permanente / Pyramid Consulting Inc. / Downey, CA / Jun 2018 - Feb 2019
Utilization Review Analyst
• Managed an average of 80-100 calls from Kaiser members and hospital staff.
• Utilized effective communication skills to address inquiries and provide clear information to callers.
• Diligently collected and documented healthcare services acquired outside of Kaiser facilities.
• Thoroughly verified insurance coverage, collected, and processed payments with accuracy.
• Maintained a high level of attention to detail to ensure accuracy when entering data into EPIC software.
• Adapted effectively to the demands of a fast-paced work environment.
• Effectively communicated with healthcare providers, patients, and internal teams to gather information and provide clarification on utilization review decisions.
• Coordinated transportation services for patients, ensuring they have a safe means of getting home or to a Kaiser facility.
• Collaborated with transportation providers and internal teams to facilitate smooth patient transfers.
CalNet Technology / Rancho Cucamonga, CA / Apr 2017 - Mar 2018
Client Care Representative
• Managed an average of 30-45 customer calls daily, assisting with various technical issues.
• Entered accurate data into Salesforce to generate service tickets for technicians and effectively prioritized those tickets.
• Proactively volunteered to assist with report generation and other projects as needed.
• Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
• Maintained a high level of professionalism and problem- solving skills to address client grievances & appeals.
• Provided basic technical support or direct clients to the appropriate technical support channels.
• Navigated multiple computer systems and applications and utilized search tools to find information.
• Assisted customers in navigating through various web pages on the company's website during their purchase process.
• Collaborated with colleagues and other departments to resolve complex client issues.
• Attended training sessions to enhance knowledge and skills.
• Coordinated follow-up plans by scheduling appointments or enrolling clients in programs.
Education
Kaplan College, Palm Springs, CA
Diploma, Medical Assistant, May 2010
Martin Luther King High School, Riverside, CA
High School Diploma, Jun 2009
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