Medical Office Customer Service

Monica Harbin

*** **** ******, ***. ** Gainesville, GA 30501 770-***-**** ************@*****.*** PROFESSIONAL PROFILE

Customer service focused and detail-oriented professional able to build and maintain optimal relationships with supervisors and peers in order to achieve goals and maximize productivity. Follow policies, procedures, and guidelines to assure consistent quality. Maintain and ensure patient privacy and confidentiality.

Strong written, verbal, and interpersonal skills for effective communication and documentation.

Maintain accurate data to ensure details are not overlooked.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

SKF USA Inc. – Forklift Certification.

Microsoft Office Applications – Word, Excel, and Outlook; Type 35 WPM. KEY QUALIFICATIONS

Medical Billing Medical Office Medical Administrative Patient Registration Data Entry Medical Practice Management Systems Medical Terminology Medical Records HIPAA Compliance Insurance Verification Insurance Claim Processing Reimbursement Processing Revenue Cycle Management EDUCATION

Ultimate Medical Academy

Diploma – Medical Office and Billing Specialist, 2024 WORK EXPERIENCE

Ultimate Medical Academy – Gainesville, GA 06/2023 – 04/2024 Full Time Student

Remained self-directed, motivated, and accountable for personal actions.

Took actions necessary to accomplish academic goals.

Navigated new technology, utilized available resources, and set realistic expectations. SKF USA Inc. – Flowery Branch, GA 07/2015 – 06/2023 Assembly / Machine Operator

Trained 70+ new employees during tenure with company.

Paid close attention to detail and followed work instructions to ensure proper part assembly.

Performed product assembly process within assigned work area in a team-oriented environment.

Worked at required pace to meet daily production schedules.

Maintained a clean work environment, efficient workspace, and proficient work processes while completing tasks as a productive team member.

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