Manager (Sales and Support)

January ****-December **** Assistant Manager

Work

Experience Develop and implement effective sales strategies and plans.. Conduct regular performance reviews and provide

constructive feedback.

Ensure high levels of customer satisfaction.

Ensure the team is well-equipped to handle technical issues. Use customer feedback to drive continuous improvement. Handle escalated customer issues and complaints.

OrderE UK Ltd

Manager (Sales and Support )

2015- 2016 Diploma in Food Preparation & Culinary Arts Tommy Miah's Hospitality

Management Institute

Education Master's in Business Administration

3.00/4 CGPA (Major - Supply Chain Management)

2017 - 2019

AIBA Sylhet

Bachelor of Business Administration

Diploma in Hotel Management

Higher Secondary School Certificate (HSC)

Grade: Very Good

Marks obtain in Percentage: 79

2.88/4 CGPA (Major - Accounting)

3.83/5 GPA

3.20/5 GPA

2015 - 2016

2009 - 2011

2011 - 2012

2007 - 2008

Metropolitan

University Sylhet

Brition Universal Collage

(London)

SCHOLARSHOME

MD ZOHIRUL ISLAM

Quebec full Driving Licence (Class 5)

Advance knowledge in Adobe Photoshop,

Illustrator

Academic IELTS Overall 6.0; Listening 6.0, Reading 5.5, Writing 5.5, Speaking 6.5

Advance in Computer, Microsoft Office

Basic knowledge in HTML and CSS

Digital Marketing Skill

Additional Skills

514-***-****

*****.***@*****.***

December 2016-December 2017 Customer Support Executive Understand client problem, resolve the issue. Update the client whether its resolve or not.

Work under pressure, follow the supervisor instruction when needed.

Make existing customer happy by providing best support. FaithFone Call Center

UK Ltd

January 2020-December 2021

OrderE UK Ltd

May 2015-October 2016

Kamal Toyota Auto Mobile

Sylhet, Bangladesh

First line Mechanic

When a vehicle comes in, I first listen to the problem. Then, I inspect the vehicle and list the issues. After that, I inform my senior mechanic. Following my senior's guidelines, I perform the necessary tasks.

Once the car is ready for delivery, I do a test drive to double-check for any remaining issues. Finally, we deliver the car to our valued clients.

Assist in hiring, training, and evaluating employees. Provide guidance and support to team members.

Ensure staff adhere to company policies and procedures. Maintain high standards of customer service.

Address and resolve operational issues promptly.

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