Customer service officer

A.RUBAN

**/**, ****** ******* ******,

Anuppanadi,

Madurai -9.

E.Mail Id: ***********@*****.***

Mobile : 965**-*****, 959**-*****

OBJECTIVE

To be a part of an organization where I can develop and mould myself as an expertise team player and pave the way for my betterment in my profession and grow along with the company. WORK EXPERIENCE

First Employer

Organization : Bhadra International (India) Private Ltd Worked For Lufthansa German Airlines in Chennai International Airport.

Designation : Customer Service Assistant (CSA)

Duration : 05

th

October 2015 – 10 th

Janury 2018.

Second Employer

Organization : Interglobe Aviation Private Ltd (Indigo Airlines) In Madurai International Airport.

Designation : Customer Service Officer (CSO)

Duration : 23

rd

January 2018 – 13 th

Jun 2020.

ROLES AND RESPONSIBILITIES

Depature Duties Arrival Duties

Reservations Flight Meet

Checkin & Boarding gate work AHL Preparation

IROP Handling Transit Passenger Handling

Immigration Clearance Crew Clearance

Current Employer

Organization : Travel Troops Global Pvt Ltd (Pickyourtrail) Designation : Customer experience associate

Duration : 03rd July 2023 – Present Date.

ADDITIONAL SKILLS

Outstanding communication Skill

Interacting with customers

Adaptability

FIELD OF INTEREST

Aviation industry

GRADUATION

DEGREE : B.COM

DISCIPLINE : COMMERCE

THIAGARAJARARTS & SCEINCE COLLEGE,

COLLEGE : MADURAI.

YEAR OF PASSING : 2011 - 2014

SCHOOLING

Course

Board Of

Institution

Year of

Examination Passing

Thiagarajar Model

HSC State Board Higher Sec School, 2011

Madurai.

SSLC State Board

St.Mary’s Higher Sec

2009

School, Madurai.

SPECIALIZATION

Software Proficiency : MS - OFFICE

MS-Word

MS-Power point

MS-Excel

AIRLINE SOFTWARE KNOWN

Amadeus

Navitaire

Gonow

PERSONAL INFORMATION

Date of Birth : 29.03.1994

Gender : Male

Father’s Name : Alagarsamy.V

Mother’s Name : Mary.A

Nationality : Indian

Languages known : Tamil and English

Strength : Positive Thinking

Hobbies : Singing and Playing Instruments (Guitar) DECLARATION

I hereby declare that the information and facts stated above are true and correct to the best of my knowledge and belief.

Yours faithfully,

Place: Madurai

Date:

(A.RUBAN)

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