ICQA/Management
Resume:
Crystal Hoefener
Greenfield, IN *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Inventory Control Quality Assurance
Target Distrbution Center-Indianapolis, IN
November 2021 to Present
• Conducted regular audits and physical inventory counts to ensure accuracy and identify discrepancies.
• Implemented new quality control measures to improve inventory tracking and minimize errors.
• Analyzed inventory data to identify trends and make recommendations for process improvements.
• Collaborated with cross-functional teams to develop and implement inventory control procedures and best practices.
• Utilized data analysis and reporting tools to track inventory metrics and identify areas for improvement in quality
Behavioral Health Technician (BHT)
Hickory Treatment Center-Indianapolis, IN
February 2022 to May 2022
• Assessed and observed patients' behavior and mental status, documenting findings in electronic medical records.
• Implemented individualized treatment plans, including therapeutic interventions and activities to promote mental health and emotional well-being.
• Collaborated with interdisciplinary team members, such as psychiatrists and case managers to coordinate and provide comprehensive care for patients.
• Conducted group therapy sessions and facilitated psychoeducation classes on topics related to mental health and substance abuse
Claims Representative
SearchPros-Indianapolis, IN
September 2021 to November 2021
• Managed workman comp claims, ensuring meticulous documentation and compliance.
• Efficiently processed numerous workman comp claims, optimizing claims resolution speed.
• Analyzed and assessed workman comp claims to ensure accuracy and fairness in settlements.
• Provided guidance to claimants on workman comp process, enhancing customer satisfaction.
• Streamlined documentation for workman comp claims, improving processing efficiency. Warehouse Worker
Spreetail-Greenwood, IN
June 2021 to October 2021
• Streamlined warehouse operations, enhancing packing efficiency and accuracy.
• Expedited order processing by optimizing pick routes, reducing turnaround time.
• Supported peers in manual pit pick tasks, fostering a collaborative work environment.
• Aided colleagues in manual pit pick, strengthening team performance.
• Fostered a team-oriented environment to streamline warehouse tasks. Cashier/Sales Associate
Goodwill Industries-Greenfield, IN
January 2021 to June 2021
• Boosted customer satisfaction by efficiently managing sales floor and cashier duties.
• Focused on precise transactions and customer queries to enhance service quality.
• Provided consistent customer support, ensuring a positive shopping experience.
• Envisioned and executed layout adjustments to improve sales floor navigability.
• Eagerly engaged with customers to meet their needs and foster loyalty.
• Enhanced store layout for optimal customer flow, increasing shopping efficiency.
• Redesigned sales strategies to maximize floor space utilization and customer engagement.
• Assisted team members to adopt customer-centric service practices, boosting team performance. Assembly Line Worker
Tsuda Usa Corporation-Greenfield, IN
June 2019 to September 2019
Ensuring the final product is to the product specification Operated machine in accordance to blueprint specifications and tooling instructions i.e (feed rates, cutting speeds, depths of cut)
Synchronized machine actions for various operations on the product in specified sequence Adjusted settings of dies on the controls
Technician
Averus
October 2018 to July 2019
Clean exhaust systems and filters in restaurants and hotels. Change out filters and install access doors
Collections Specialist
DEFENDERS-Indianapolis, IN
January 2018 to April 2018
• Reached out to customers and collected past due balances on ADT accounts
• Efficiently managed ADT account collections, enhancing revenue recovery.
• Analyzed customer accounts to strategize on outstanding balance collections.
• Monitored and recorded account adjustments with high accuracy.
• Supported clients in understanding their billing issues, improving customer relations.
• Pioneered new collection methods that increased efficiency in balance recovery.
• Implemented novel strategies to enhance collection efficiency. Customer Service/Call Center Representative
RCI-Carmel, IN
February 2016 to April 2017
• Assisted members of the company with servicing their timeshare exchange accounts through inbound and outbound phone calls.
• Provided members of the company with customer service and support in booking vacations and creating travel plans.
• Efficiently managed inbound/outbound calls, enhancing customer satisfaction.
• Streamlined vacation booking processes, boosting operational efficiency.
• Provided empathetic support, ensuring positive travel planning experiences.
• Implemented new strategies for customer engagement and support.
• Analyzed customer interactions to improve service delivery and satisfaction.
• Enhanced member satisfaction by optimizing call handling and vacation planning. Education
Diploma
Shelbyville High School
August 2005 to May 2009
Skills
• Customer service (4 years)
• Supervising experience (4 years)
• Multi-line phone systems (4 years)
• Computer skills (4 years)
• Workers' Compensation (1 year)
• Communication skills
• Computer literacy
• Time management
• Behavioral Health
• Administrative Experience
• Conflict Management (4 years)
• Behavioral Therapy
• Crisis Intervention
• Leadership
• Group Therapy
• Management (5 years)
• Warehouse experience (2 years)
• Order picking (4 years)
• Pallet jack (5 years)
• Materials handling (5 years)
• Shipping & receiving (5 years)
• Packaging (4 years)
• Heavy lifting (5 years)
• Data Collection (5 years)
• Manufacturing (5 years)
• Pristine Organizational Skills (5 years)
• Order picker (1 year)
• Load & unload
• Safety Oriented
• Team Player
• Team Builder
• Standard Operating Procedures and Material Handling
• Good Manufacturing Practices
• Good Multi-tasker
• Problem Solver (2 years)
• Quality Assurance
• Case Management
• Recruiting
• HR sourcing
• Talent acquisition
• Interviewing
• Leadership
• Supply chain
• Analysis skills
• Microsoft Excel
• Time management
• Customer service
• Organizational skills
• Microsoft Outlook
• Computer skills
• Communication skills
• Project management
• Conflict management
• Workday
• Research
• Mentoring
• Supervising experience
• Smartsheet
• Data collection
• Human resources
• Employee orientation
• Microsoft Office
• Quality assurance
• Sage
• NetSuite
• Freight
• Warehouse management system
• Phone etiquette
• Management
• Transportation planning
• Microsoft Word
• Typing
• Warehouse management
• Outbound sales
• Training & development
• Inventory control
• Basic math
• Warehouse experience
• Manufacturing
• Distribution center
• Windows
• Medical terminology
• Supply chain management
• Inventory management
• Sales management
• Retail management
• Dealership experience
• Teaching
• Events management
• English
• Sales
• SAP Supply Chain Management
• Logistics
• Dispatching
• Data entry
• Quality audits
• Microsoft Powerpoint
• Software troubleshooting
• Computer hardware
• Help desk
• Merchandising
• Medical terminology
• Typing
Certifications and Licenses
Driver's License
Order Picker
September 2022
Assessments
Verbal communication — Proficient
June 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Warehouse shift leader — Proficient
January 2023
Supervising warehouse staff and maintaining safety and security standards Full results: Proficient
Attention to detail — Proficient
January 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Completed
May 2022
Responding to customer situations with sensitivity Full results: Completed
Sales skills — Proficient
July 2022
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
May 2022
Identifying and resolving common customer issues
Full results: Proficient
Workplace safety — Completed
February 2023
Using safe practices at work
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate